Infinite loading spinner, Iframe not opening

  • Resolved tklein243

    (@tklein243)


    5 years, 10 months ago

    Hello,

    I am currently having the issue that Klarna gets stuck on the loading spinner after I choose a Klarna payment method and proceed with the order. There are no errors in the console related to klarna and a request does appear in the Klarna logs.

    I would greatly appreciate any help on this.

    Best Regards

    • This topic was modified 5 years, 10 months ago by tklein243.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    5 years, 10 months ago

    Hi,

    Can you see any error messages in the Klarna Payments logs? Make sure you have the logging checked in the Klarna Payments plugin settings.

    Best regards

    Andreas

    Thread Starter tklein243

    (@tklein243)

    5 years, 10 months ago

    Hey,

    thank you for your quick response. In the Klarna logs I only have a 204 and a 200 and in the Woocommerce logs I do not have an error either.

    Best Regards

    Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    5 years, 10 months ago

    Hi,

    I saw that Klarna had some problems with Klarna Payments yesterday, https://status.klarna.com/incidents/b937lh0158cb

    Do you still experiencing this problem?

    Best regards

    Andreas

    Thread Starter tklein243

    (@tklein243)

    5 years, 10 months ago

    Hey,

    my issue was not caused by the incident yesterday. I have had the issue with this plugin for a while now.

    Best Regards

    Plugin Support Andreas – Krokedil

    (@boozebrorsan)

    5 years, 10 months ago

    Hi,

    Do you have any CSS, JS or HTML minification/combining or caching plugins installed? If so, can you try and deactivate those temporarily and see if it helps? The best thing is to do all this in a staging site (if you can trigger the problem there.)

    Do you have a staging site available?

    Plugin Contributor Kristi at Klarna

    (@klarna)

    5 years, 9 months ago

    Closing this ticket due no response, but please let us know if you have further questions.

Viewing 6 replies - 1 through 6 (of 6 total)

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