Infinite Scroll problem

  • Resolved julianoeugenio0

    (@julianoeugenio0)


    3 months, 2 weeks ago

    I’m using the Woo Grid/Slider/Carousel widget with infinite scroll, and when there’s only one item in the filter and I scroll down, it shows the “loading” message, makes a request to page 2 ([ redundant link deleted ]), and after the return, the loading message disappears. However, if I scroll up, it shows the loading message again and makes a request to page 3 [ redundant link deleted ]). This request returns a 404 error, and the loading message doesn’t disappear anymore.

    The page I need help with: [log in to see the link]

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  • Sophia Support

    (@marsismyhome)

    3 months, 2 weeks ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

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