Initialize Optimization Request does nothing

Resolved amanova
(@amanova)

6 years, 8 months ago

Report number: RLFIBHKF

Initialize Optimization is not working. There is no error message.

After clicking the initialize button, the web browser returns https://norenesmiley.com/wp-admin/admin.php?page=lscache-optimization&type=sync_data but nothing else changes.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

stanley@litespeed
(@stanleylitespeed)

6 years, 8 months ago

Hi @amanova, the link is direct to you WordPress which we cannot see it. You can send us a screenshot for showing that page.

Also, can you turn ON the debug log on LiteSpeed Cache > Settings > Debug > Debug Log [Admin IP only], put your IP on Admin IPs, rerun Initialize Optimization and send us the LiteSpeed Cache > Settings > Debug Log. (Please put the log on http://www.pastiebin.com or gist)

Thread Starter amanova
(@amanova)

6 years, 8 months ago

Thank you,

There’s no point in sending a screenshot as nothing on the page changes, the Initialize Optimization button remains, even after clicking.

I’ve completed the Debug Log as described, but I’m not sure how to send it to you. Do I paste the contents of the log in a reply here?

stanley@litespeed
(@stanleylitespeed)

6 years, 8 months ago

You can put it on http://www.pastiebin.com and send us the link.

Thread Starter amanova
(@amanova)

6 years, 8 months ago

Like this?

https://www.pastiebin.com/5d923befca372

stanley@litespeed
(@stanleylitespeed)

6 years, 8 months ago

Yes, could you please join our Slack channel or submit a ticket here we need more details for reproducing the bug, thanks.

Thread Starter amanova
(@amanova)

6 years, 8 months ago

The slack channel link doesn’t work. I did submit a ticket, but didn’t receive a receipt/reference number for it.

stanley@litespeed
(@stanleylitespeed)

6 years, 8 months ago

Thanks @amanova, we will contact you on the ticket system soon.

Viewing 7 replies - 1 through 7 (of 7 total)

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