Inline Link not working

Resolved kkate94
(@kkate94)

3 years, 10 months ago

Hey there! We just downloaded and set this plugin. No issues in receiving the link by email, but when I click submit on the form nothing happens 🙁 what can I do to solve this issue?

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 10 months ago

Hi @kkate94,

Thank you for reaching out. Could you also provide the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failing/succeeding

Thread Starter kkate94
(@kkate94)

3 years, 10 months ago

Shortcodes:
[download id=’16247′] – this is the link to the file:https://digitalinnovationhubvicenza.it/wp-content/uploads/2022/08/Fidi-NordEXP.pdf
[contact-form-7 id=”16245″ title=”Form – Fidi NordEXP”] – it works cause we received all the logs and the e-mail addresses
[email-download download id=”16247″ contact_form_id=”16245”]

Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 10 months ago

Hi @kkate94,

Thank you for this. To help us with troubleshooting, could you create a new page on the site with the shortcodes you provided above?

Thread Starter kkate94
(@kkate94)

3 years, 10 months ago

https://digitalinnovationhubvicenza.it/test-ebd/
The shortcode of the download seems invisible

Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 10 months ago

Hi @kkate94,
Can you please sure the shortcode to download monitor is also included on this page? It would be [download id='16247']

Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 9 months ago

Hi @kkate94,

You mentioned above that the download monitor is invisible, which means there could be an issue with their plugin. We would recommend bringing this issue to their attention on their forum to see if there is anything happening with their plugin.

Thread Starter kkate94
(@kkate94)

3 years, 9 months ago

Ok, the issue with the invisible shortcode is solved.
Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 9 months ago
Great News! Are you able to put a shortcode on the test page for the download monitor?
- This reply was modified 3 years, 9 months ago by mandsconsulting.
Thread Starter kkate94
(@kkate94)

3 years, 9 months ago
The problem is still active. In the first page I linked, still the download doesn’t start when I complete the form.
- This reply was modified 3 years, 9 months ago by kkate94.
Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 9 months ago
Hi @kkate94,

403 Error URL: https://digitalinnovationhubvicenza.it/wp-admin/admin-ajax.php
The issue seems to be coming from an issue with the site/server setup. As we were able to download the file via inline link and email, but are no longer able to now. Now we are getting a 403 status code, which indicates that the server understood the request but refuses to authorize it. We would recommend checking the server/site setup.
- This reply was modified 3 years, 9 months ago by mandsconsulting.
Plugin Author mandsconsulting
(@mandsconsulting)

3 years, 9 months ago

Hi @kkate94,
Circling back to this issue. If we do not hear back we will resolve this thread.

Viewing 11 replies - 1 through 11 (of 11 total)

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