• Resolved lovealy

    (@lovealy)


    I’ve included the link to the post.

    Its my first time using the Jetpack Instagram Post embed and it seems to be limiting the height. Is there any way of removing this? While I’m working on the post in draft mode everything looks okay, its when its published it shrinks down…

    Its driving me insane! Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jen H. (a11n)

    (@jennywp)

    Hey @lovealy,

    I suspect it is your theme doing this. I tested embedding one of your Instagram posts on my test site, and our embed feature worked as anticipated. You can see a screenshot here.

    If it doesn’t turn out to be your theme, you might consider deactivating all of your plugins (except Jetpack) and see if the embeds show at full size. If they do, activate each plugin one at a time and see which one of them makes the embeds display cropped.

    Let us know what you find.

    Thread Starter lovealy

    (@lovealy)

    Is there any way I can override the theme so it wont affect those posts? (Im not too tech-savvy)

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey there, @lovealy,

    You can try temporarily switch your theme to Twenty Sixteen and see if the problem persists. You’re welcome to use the Theme Switcha plugin to do that:

    https://ww.wp.xz.cn/plugins/theme-switcha/

    This plugin lets you change themes without it affecting the way users see your site.

    If you see that the Instagram embed works again, then it’s indeed your theme that clashes with it.

    In case nothing changes, then we can rule out the theme as the root of the problem, and check if it’s a plugin conflict.

    As Jen suggested, try temporarily deactivate all your plugins and check if the problem gets fixes that way. If it works, then reactivate each plugin one-by-one to find out which one is causing problems.

    Hope that’s all clear! Let us know what you find out 🙂

    Thread Starter lovealy

    (@lovealy)

    @erania-pinnera That is an awesome little plugin! So yes, its my theme causing the issue. Now I just need to find the code. Any hints on what I might be looking for?
    Thanks!

    Hello,

    We wouldn’t know our way around a third party theme like this, but you’ll probably have good luck contacting the theme developers themselves!

    I see you’re using “Solstice” by Seaboard Themes = here is their support center to help get you started:

    https://seaboardthemes.ticksy.com/

    Please let us know if you have any other Jetpack-related questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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