Instagram Feed Update Issue

  • Resolved dany897

    (@dany897)


    2 years, 5 months ago

    Hello,

    I’ve been encountering a persistent problem with my Instagram feed—it just won’t refresh. I’ve taken several troubleshooting steps: deleting and re-authenticating the source, clearing the cache, adjusting plugin intervals, and even clearing the server cache. Despite all these efforts, the feed remains unchanged. The cronjob is running as scheduled.

    If anyone has encountered and solved a similar issue or has any suggestions, I’d be extremely grateful for your help.

    Many thanks,

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  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    2 years, 5 months ago

    Hi @dany897,

    Thanks for contacting us! You’ve already taken some good troubleshooting steps, but another thing you may want to check is if the recent posts to the Instagram account are “Collab” posts (posts with more than one author). There are limitations in Instagram’s API with this type of post and we have more information about this here: https://smashballoon.com/doc/what-are-instagram-collab-posts-and-can-i-show-these-in-my-feed/

    If that’s not the issue, we’ll be happy to help further, but we’ll need more information, so please submit a support case here and include the System Info from the Help page of the Instagram Feed plugin settings.

    Thanks!
    Louis

Viewing 1 replies (of 1 total)

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