• Resolved sparklesnsprouts

    (@sparklesnsprouts)


    I have been using this plug in for a while but the last few days my feed has not been loading. I have checked the widget and it is a plain text widget. The code [instagram-feed] is in the widget just as it is shown above, but no feed anymore.

    Can you please help me figure this out?

    http://sparklesnsprouts.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey there,

    It looks like you have some javascript errors that are preventing the feed from loading (https://snag.gy/4upBvK.jpg). Since our plugin relies heavily on javascript to work, any error can cause the feed to stop loading.

    The error is most likely coming from a plugin or your theme. You can figure out which one might be causing the problem by deactivating your plugins and seeing if the feed starts working or switching to a default theme (like twenty fifteen) temporarily to see if that fixes the problem.

    Once you figure out which plugin/theme is causing the problem you could try contacting the author to see if they have a fix for you.

    Hello, i am having this same issue, could you have a look and let me know what its not working? Am only getting the spinner loading forever:

    http://www.permanentmakeup-specialist.com/

    its in the footer

    many thanks

    Plugin Contributor Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey there,

    It looks like you are trying to use another plugin or part of your theme. To use Instagram Feed by Smash Balloon you would need to create a text widget and add the shortcode [instagram-feed]

Viewing 3 replies - 1 through 3 (of 3 total)

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