Instagram Posts not Showing

  • Resolved indyparker

    (@indyparker)


    1 month, 1 week ago

    Hi,

    First, great plugin. Worked well. But now we have an issue.

    Whenever we add an Instagram post URL to our WordPress post, it only displays as a white/empty post. With the message ‘view on Instagram’.

    So the post is not converting correctly on our posts.

    Please advise on a fix for this.

    Regards

    Indy

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    1 month, 1 week ago

    Hi @indyparker,

    Thanks for contacting us! Please try going to WordPress Dashboard > Instagram Feed > oEmbed, and if Instagram oEmbeds are disabled there, click the Enable button and go through the connection process. If they are already enabled, click Disable, and then Enable again. Sometimes there can be a problem with the oEmbed connection and disabling and re-enabling it like this can correct the issue.

    If these steps do not resolve the issue, could you submit a support request on our website here so we can a closer look at this for you?

    Thanks!
    Louis

    Thread Starter indyparker

    (@indyparker)

    1 month, 1 week ago

    Hi,

    We tried that. It still does not display the posts.

    I will submit a request via the link you provided.

    Thanks

    Indy

    Thread Starter indyparker

    (@indyparker)

    1 month, 1 week ago

    Hi, it was an issue with caching. We’ve fixed it now.

Viewing 3 replies - 1 through 3 (of 3 total)

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