“The cURL error 28 is a connection timeout error that occurs when your server attempts to make a request (like downloading a plugin or theme) but the process takes too long and times out. This is most common in WordPress environments during updates or installations.”
This help post on wpbeginner.com covers a few possible causes for this problem > https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/.
Thread Starter
+ES
(@evelynmsdesigngraphicscom)
Hi+
Thank you for the super quick response and helpful hints. I do have other backup and security plugins on this site. Would those be potentially causing an issue with this one being installed?
Thanks!
A security plugin with a WAF firewall could cause this problem. Temporarily turn off the firewall and see if that works.
Thread Starter
+ES
(@evelynmsdesigngraphicscom)
Oh! I will give that a try first. Thank you!
Corrupt browser cache can cause this problem too. Try clearing your Browser cache and plugin cache if you are using a caching plugin. If you are using Cloudflare then clear your Cloudflare cache.
Thread Starter
+ES
(@evelynmsdesigngraphicscom)
Okay, thank you for all of the helpful hints. I will give it a go over the next few days and update here afterwards.
Thread Starter
+ES
(@evelynmsdesigngraphicscom)
Hi+
I cleared the cache and temporarily turned off the firewall then it was able to install & activate. I turned the firewall back on and was able to still set up this plugin as needed.
Thank you very much for the guidance!
