Installation Issues

  • Resolved sbagrasso

    (@sbagrasso)


    7 years, 8 months ago

    I’ve installed the plugin on our site, but the menu item isn’t appearing so I can’t actually access the plugin … any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Lap

    (@lapzor)

    7 years, 8 months ago

    Are you sure you activated the plugin? Could you show a full screenshot of Plugins > Installed plugins where we can see the plugin activated And the menu not showing up?

    Maybe try to http://refreshyourcache.com ?

    Hope that helps. If you have any questions, please let us know!

    Thread Starter sbagrasso

    (@sbagrasso)

    7 years, 8 months ago

    I have cleared the cache (even thought it wasn’t appearing on other computers or for other users.

    http://files.constantcontact.com/87f44ab2601/611db0a8-8e63-48ab-8c1c-042008d50b66.png

    • This reply was modified 7 years, 8 months ago by sbagrasso.
    Plugin Contributor Lap

    (@lapzor)

    7 years, 8 months ago

    Hi,

    Do you have a plugin or something to set custom user levels?
    Is the user you are testing with a full Administrator user? Or maybe an Editor?

    If you are still having this issue, please contact Premium support about this at support @ boxzillaplugin.com , you can refer to this thread to get us up to speed over there.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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