Good afternoon,
Thanks for reaching out! I see you’re asking about enabling Service Point Delivery in WooCommerce after connecting with the plugin.
To clarify, when they mention “enable ‘Service Point Delivery’ for the desired zones,” here’s what you need to do:
- Ensure Service Points are set up in Sendcloud:
- Go to Settings > Integrations in your Sendcloud account.
- Find your WooCommerce integration and click Configure.
- Tick the box for Service Points, select the carriers you want, and click Save Changes.
- Enable Service Point Delivery in WooCommerce:
- In your WooCommerce admin panel, go to WooCommerce > Settings > Shipping.
- You’ll see a list of Shipping Zones. Click to edit the zone you want to apply Service Point Delivery to, or Add a Shipping Zone if you don’t have one there.
- Inside the zone settings, go to Shipping Methods, then click Add shipping method.
- From the list, choose Service Point Delivery (or Service Point Delivery V2 if using Sendcloud V2 integration), then click Add shipping method.
- Configure the method (e.g., name, shipping cost, and carrier selection), then Save Changes.
This is how you “enable” Service Point Delivery within the desired zones in WooCommerce. For screenshots and further details which illustrate how to enable this, you can refer to our article here: Service points for WooCommerce
If you have any further issues enabling this, please do not hesitate to reach out to our support. They can help further guide you if you are having difficulties in setting up the zones or configuring the service point methods to them. You can see more details on how to contact our support directly here: How to get support from Sendcloud
Let me know if that helps!
Safan | Technical Support Specialist
Thank you for this detailed answer.
I don’t have the Service Point checkbox on my Woocommerce Sendcloud config: is it because I’m still on the free plan? (I’ve just created an account).
OK it seems that my browser was faulty. It does work now!
Hello again @cyberlp23 ,
Great to hear you were able to pinpoint the issue to your browser and that everything’s working properly now!
To clarify, there’s no subscription requirement to enable Service Point Delivery in WooCommerce. If a feature does require a certain plan, we always display a banner at the top of our Help Center articles to indicate that. If you don’t see such a banner, it means the feature is available to all users, including those on the free plan.
Thanks again for following up, and happy shipping! If anything else comes up, feel free to reach out.
