Hi @arcaswebdesign,
I understand the distinction you are making. For context, affected customers were notified in advance that the SiteGround AI Studio connector would be enabled as part of the WordPress 7.0 rollout. Customers who contacted us to opt out, as well as white-label sites, were excluded from the activation.
We also made sure that site owners remain fully in control after the rollout. The plugin can be disabled or removed directly from the WordPress dashboard at any time, with immediate effect.
I appreciate you taking the time to share your perspective.
Kind Regards,
Preslav Kenanov
The problem there is that many of our past clients were referred to Siteground so have their own hosting account with you.
So they may well have gotten those notifications but the vast majority of them won’t know what any of it meant or whether they should consent or not, and that’s why we, as a professional development agency, would handle those decisions for them, by being aware of the plugin’s availability and deciding whether to install or not – not having the plugin force-installed then having to remove after the fact as well as dealing with their confusion and wondering if their site has been hacked.
I think a far better approach would have been to contact people and make them aware of the plugin and what it can do and then allow them to opt-in to install, not vice versa.
