Interaction with Google Analytics not working

  • Resolved Murray Neilson

    (@mneilson)


    8 months, 3 weeks ago

    I have everything set up and Analytify is reporting data from Google Analytics just fine. However, any activity on the website is not being updated in Google Analytics or on the Dashboard.

    Perhaps a reason is that the plugin is reporting the following error

    “2025-09-02T13:04:59+00:00 WARNING Error querying sc-domain:gospelhall.co.nz: HTTP code 403”

    and my site error logs show the following “access token obtained via refresh token”.

    I am also getting 2025-09-02 01:18:23 Javascript Message: Uncaught ReferenceError: enableAnalytifyTableSorting is not defined – URL: https://gospelhall.co.nz/wp-content/plugins/analytify-analytics-dashboard-widget//assets/js/wp-analytify-dashboard.js?ver=7.0.0 – Line: 955

    Perhaps a combination of these is causing the lack of interaction? It may be that the first error is the trigger for the rest of the messages.

    Is it possible I have done something wrong?

    Please let me know if you require further information.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Team

    (@teamsupportbrigade)

    8 months, 3 weeks ago

    Hey, @mneilson!

    Thank you for reaching out and sharing these details. The errors you mentioned are not related to the issue of data not updating in GA4.

    As you may know, GA4 can take up to 24 – 48 hours to display new data. Could you please confirm if the data is still not updating in GA4 more than this period?

    In the meantime, let me clarify a few points regarding the issues you mentioned:

    • The HTTP code 403 error is related to Search Console permissions. Please ensure that your Google account has the necessary permissions for the property in Search Console and also review your GA4 configuration.
    • The message “access token obtained via refresh token” is not an error. It was initially added for debugging purposes and may still appear in the logs. You can safely ignore it for now, and we will remove it in an upcoming release.
    • Regarding the table sorting JavaScript error, thank you for bringing this to our attention. It does not affect tracking or reporting functionality, but we will address and fix it in upcoming release.

    Your confirmation on the above points will help us narrow down the cause and guide you further. 

    Thread Starter Murray Neilson

    (@mneilson)

    8 months, 3 weeks ago

    Hi, and thanks for your response.

    I am confused! Just to make sure everything was set up correctly I disconnected and reauthenticated Analytify. In the site logs is a message as follows:

    2025-09-02 21:53:48 Access token retrieved: ya29.A0AS3H6Nz5_RLFTzLCUpp005J-7Dqo7oGb_aDHMdBIc8exC19dr7uBuq7Wz57AJS06chVK2NClwyYfA70tnTsXH9OxOqfBET-5z2PUhtUnIr8_YwVxZ9M9_B_j9lvQ6_PYIxrdoNq4HsQCZX80C7DnKzVSd3ADQaeEH1UkbnYiyE835dh_yOPqS4PEphzZVryuzogsZUUaCgYKAQQSARcSFQHGX2Mi1shyiQ12NCP8FYxCU-QjTA0206

    Obviously this means nothing to me but you may be able to interpret it.

    I authenticated using the Google account that belongs to [email protected] and it told me that Analytify already had 4 permissions, so I OK’ed all that and it accepted the login. On the Settings page of the plugin I selected the only GA4 property that exists on the list, and applied that to both Profile for posts and for dashboard.

    So far so good. Everything is connected and I am back getting statistics displayed. This is a GA4 property that has previously worked with a different plugin which is why some prior statistics are being reported.

    When I look at Google Analytics, the account to which the GA4 property is lined is displayed as an administrator so should have full permissions. Then, when I look at Google Search Console I find the same account listed a defined as “Owner”, so again the permissions should be OK.

    I did wonder about the Advanced Tab on the plugin settings. I have again selected the stream that has been active for ages, and everything else on that tab is set at its default of “No”. Is that correct?

    I have only just now, when reviewing what I have written and verifying it against the plugin, discovered the following messages which appear to be relevant

    2025-09-02 21:53:48APIbase URL: https://analyticsadmin.googleapis.com/v1alpha

    2025-09-02 21:53:46Failedto update options for GA4 streams.

    That 2nd message seems as though it might be the culprit for why I am not seeing any new stats being added!

    Finally, I don’t seem to be able to repeat the HTTP code 403 warning message. Perhaps re-authenticating has sorted that one out?

    Plugin Support Support Team

    (@teamsupportbrigade)

    8 months, 3 weeks ago

    Hello!

    Thank you for sharing this valuable information with us. It’s truly helpful and greatly appreciated, as it contributes a lot in improvement.

Viewing 3 replies - 1 through 3 (of 3 total)

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