Interface wp-admin inaccessible / wp-admin interface not available

  • Resolved sicanucleaire13

    (@sicanucleaire13)


    3 years, 6 months ago

    Hello,

    I’m asking for your help because I have a critical error on my website.
    I installed the W3 Total Cache plugin this afternoon.
    I followed the configuration help. And when I pressed ok to validate the caches.
    The site went to error 500.
    So I had no access to the site or to the wp admin interface.

    So I went to Filezilla to delete the w3 Total cache plugin thinking that was the only problem.

    Except that now I have access to my site, but I don’t have access to the admin interface at all.
    When I want to access it an error message appears:
    “There has been a critical error on this website.
    Learn more about troubleshooting WordPress.”

    Can you please help me? How can I re-enable access to the interface?

    Thanks
    Have a nice day.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    3 years, 6 months ago

    Hello @sicanucleaire13

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked the login URL:
    https://www.sicanucleaire.fr/wp-login.php
    Can you please confirm if the issue occurs once you enter your credentials?
    Please remove the W3TC completely and re-install it.
    Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    Re-install W3 Total Cache
    Before re-installing, check if you have any other caching solution or any custom rules in your .htaccess that may be causing the conflict.
    Once re-installed, enable the settings one by one and make sure to save all settings and purge the cache.

    Thanks!

Viewing 1 replies (of 1 total)

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