• Resolved domvalls

    (@domvallsgmailcom)


    Hi, I am running WP with Updraft Plus on a hosted environment on SiteGround. Every component is updated to the latest level, except for the PHP, running at 5.6.31.
    UD is running pretty well most of the time, but yesterday, aproximately at the same time I was running the afternoon backuo, I suffered a performance problem and I was notified by SiteGround that I have almost run out of CPU time and have had a lot of process executions.
    Backpups seemed to complete OK.
    Any idea on what could be happenning??
    Thanks for your time,
    Domingo.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi Domingo,

    By their nature,backups can take up a lot of resources, as they have to read and copy every file in your wp-content folder.

    Could you send us a copy of the latest backup log? This can be found in the Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

    Thread Starter domvalls

    (@domvallsgmailcom)

    Thanks a lot for your quick answer.
    I have created a Dropbox folder:
    https://www.dropbox.com/sh/6w7yyghu5ifhtfl/AAAe9iC4hAL9taTXhsSkE8T4a?dl=0
    There you can find last log, a couple graphics, with the cpu time and executions yesterday, and an snapshot of the backup folder contents yesterday.
    You can see in the graphics, there is a very small peak at 6 am, and a much larger peak at 18:00. Those times corresponds with both backups.
    Regards,
    Domingo

    Thread Starter domvalls

    (@domvallsgmailcom)

    By the way, I forgot to say that I have found the message “If you can read this after the page finishes loading, then there is a JavaScript or jQuery problem in your web browser.”. I have isolated the error to the “Forget About Shortcode Buttons” plugin, but I guess this has nothing to do with the performance problem.
    Regards,
    Domingo

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi Domingo,

    From the log, it appears that the backups are running as expected.

    To try and reduce the amount of resources needed, please could you try reducing the ‘Split archives every’ setting (in the ‘expert settings’) to 100MB?
    This will split the backup into smaller, more manageable files.

    The JavaScript issue is a known issue with the Forget About Shortcode Buttons plugin, and has been reported to the developer. Hopefully, they will be able to provide a fix soon.

    Thread Starter domvalls

    (@domvallsgmailcom)

    OK, done.

    Thanks a lot!
    Domingo

Viewing 5 replies - 1 through 5 (of 5 total)

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