Hi Tyler,
Sorry to hear you’re having trouble with the update. Do you know where to find the site’s error logs that show the full messages for the ‘500’ server errors? If so, can you copy and paste the text here?
If you haven’t already tried, assuming you’ve renamed the folder when you disabled the plugin temporarily, can you install Wordfence within WordPress? Settings should all still remain since they’re in the database.
-Matt R
Hello Matt R,
I’ve just experienced the same problem with my site.
After renaming the Wordfence’s folder in the Plugins directory, I reinstall the Wordfence plugin from WordPress and it seems to be clean now!
Thanks again for your quick help.
Regards,
Aurélien.
I’m not sure I have renamed it, I just deactivated it through the WordPress plugin within the plugin tab within my WordPress dashboard. So rename Wordfence’s current folder to anything and then reinstall Wordfence fresh from the plugin tab and it should carry over those files it finds in the database?
Ah, I see. I had thought you meant you couldn’t get to any areas of the dashboard — if you were able to disable the plugin then it’s possible reinstalling won’t help. You can try it though, but since you have access, you can just delete the plugin and install it again within wp-admin.
Can you find the error logs for the site, and copy & paste the error messages here? Each 500 error should have a longer description in the logs, if the full message isn’t visible in the browser when the error occurs.
You can also try temporarily disabling other plugins and switching to one of the WP themes (like twentysixteen), and see if the issue still happens — if it works in that situation, you can re-enable plugins one at a time, to see if only one of them causes a conflict with Wordfence.
-Matt R
