Internal Server Error

  • Resolved intcon

    (@intcon)


    5 years, 5 months ago

    I have been struggling with this for weeks, and would greatly appreciate any help. When I do a google search on my website, http://www.bozwellz.com, I get an internal server error. It took weeks but I finally got ahold of someone from google, and they said it wasn’t them, I needed to call godaddy. So I called godaddy, and they said I have a virus on my site, but for $300 they would clean it, and so on and so forth. I downloaded Wordfence and ran it, it cleaned up some items and says everything is now clear, but I’m still getting an internal server error.

    We are a small restaurant, in a small town, badly hit by the pandemic and have been closed (curbside, delivery only) for months. Not being able to be found on google is going to be a killing blow. Is there anyone that can help? Do I need to tweak settings on Wordfence? Is there another type of software I need to install, or do I really have to shell out $300 to godaddy?

    Any help is greatly appreciated.

    thank you

    carrie

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    5 years, 5 months ago

    Hi @intcon, I’ve managed to reproduce this error, and I do suspect given the type of error 500 page received that this is a hosting issue based on the referral coming from Google (or any 3rd party?). If Wordfence was causing the block, you would expect a Wordfence-formatted error page rather than the generic server one, but I will need to look into it further.

    I think it would help me rule this in/out if you could send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    Thanks,

    Peter.

    Plugin Support wfpeter

    (@wfpeter)

    5 years, 4 months ago

    Hi @intcon, I didn’t receive any diagnostics from you so hopefully you were able to solve the problem as we’ve not heard back.

    If you have any other Wordfence questions, please start a new topic and we’ll be glad to help you out any time.

    Thanks,

    Peter.

Viewing 2 replies - 1 through 2 (of 2 total)

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