Internal Server Error

  • Resolved servanium

    (@servanium)


    5 years, 5 months ago

    I’m seeing the an error when trying to set up AdSense within the Site Kit Settings tab. Tried using a incognito tab, same result. Site is connected in Adsense account.

    “Internal Server Error
    No route was found matching the URL and request method.”

    Site health Status reveals an outdated PHP (5.6.27) and SQL. – I am in the process of a server migration to upgrade PHP and SQL.

    REST API is showing as available in the Site Health Test.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    5 years, 5 months ago

    Thanks for opening a support topic. Please try follow the steps below and inform me if you’re able to proceed:

    1. Login to your website from a browser incognito window.
    2. Install and activate the Health Check & Troubleshooting plugin.
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    5. Attempt to connect the AdSense module once more

    You can exit troubleshooting mode afterwards.

    If the same issue persists please share your Site Health information privately using this form. While you’ve already provided some of the checked from your Site Health information you can use the “Copy to Clipboard” feature to share full information.

    hausaland

    (@hausaland)

    5 years, 5 months ago

    Thanks for the answer, I’m facing same problem, I cannot connect Google site kit with analytics and other setting. And I followed all the guidelines you stated above but it didn’t work. Please help if there is any other solution.

    Plugin Support James Osborne

    (@jamesosborne)

    5 years, 5 months ago

    @hausaland If you’d like to open a new support topic we’d be happy to assist with your case individually.

    Please include all relevant information to your support topic, including your Site Health Information if relevant. You can share using this form after opening a support topic.

    Thread Starter servanium

    (@servanium)

    5 years, 5 months ago

    @jamesosborne thanks for the suggestions but that didn’t seem to work.

    I just submitted the form with my site health information. Please take a look and let me know.

    Thanks!

    Plugin Support James Osborne

    (@jamesosborne)

    5 years, 5 months ago

    Many thanks for the update. I’ve inspected your details and found nothing unusual from first inspection. While you’re using a http website can you check your hosting configuration to ensure there are no https redirects active, while also checking for any hosting related configurations which may be impacting setup. Along with https redirects this may include ModSecurity or any other Web Application Firewall.

    A previous user reported a similar issue in the below GitHub issue:
    https://github.com/google/site-kit-wp/issues/1233

    If you can temporarily disabled any redirects or set your GoDaddy hosting configurations to all default settings please try again and inform me if you’re able to proceed.

    Renee Johnson

    (@reneesoffice)

    5 years, 4 months ago

    @servanium since we have not heard from you, I will mark your topic as resolved. Please open a new support topic if you have further questions.

Viewing 6 replies - 1 through 6 (of 6 total)

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