Internal Server Error

  • Resolved luz71

    (@luz71)


    3 years, 8 months ago

    Good morning,
    I have a problem with credit card payments and PayPal, when completing the transaction I get an error message ‘INTERNAL SERVER ERROR’.
    Despite the error, if I log into my PayPal account from which I made the transaction, I see that the amount is in pre-authorisation but on the recipient’s PayPal account it does not arrive.
    How come? How can I solve this problem?
    Both the theme and WP and the plugins are all updated to the latest release.
    Thanks for your help, best regards
    Luigina

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    3 years, 8 months ago

    Hi @luz71,

    If possible, it’s always worth testing for a potential plugin conflict as described here.
    But to better judge what could be causing this, we are interested in a copy of your WooCommerce system report, and your latest PayPal Payments log files.
    You can share these either here in the forums or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    Please include a link to this thread when sending a private message.
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Andreas W.

    (@aweissinpsyde)

    3 years, 7 months ago

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Andreas

    Thread Starter luz71

    (@luz71)

    3 years, 7 months ago

    Hello Andreas,

    actually i did as asked, so i sent what was requested to your inpsyde support centre and i'm still waiting for a reply, it's PPC-741.
In the meantime the PayPal technicians have also done all the checks and told me that there is no problem on their side, the same thing the theme support...

Do I have to send you all the reports here again?

Greetings, Luigina
Viewing 3 replies - 1 through 3 (of 3 total)

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