Internal server error after theme update

  • Resolved tolba59

    (@tolba59)


    8 years, 5 months ago

    Hi guys,

    Today i did a theme update to version 1.4.11 and since then whenever i update any page it give internal server error, i did the normal troubleshooting steps and checked with hosting for the timeout and memory and at last i enebaled debugging for wordpress and found the errors related to ocean-extra, once deactivated the plugin everything was fine, any ideas?

    For reference the errors are:
    Notice: Undefined variable: this in /wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 333
    Notice: Undefined variable: this in /wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 343
    Notice: Undefined variable: this in /wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 344
    Notice: Undefined variable: this in/wp-content/plugins/ocean-extra/includes/panel/theme-panel.php on line 345

    Is there a way to rollback to previous version?
    Thanks for your help in advance

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Theme Author oceanwp

    (@oceanwp)

    8 years, 5 months ago

    Hello, this is an issue with Ocean Extra that will be solved in the next release, in the meantime, you can download the previous version here: https://ww.wp.xz.cn/plugins/ocean-extra/advanced/

    Thread Starter tolba59

    (@tolba59)

    8 years, 5 months ago

    Hi,
    Thanks for your feedback, I tried downloading 1.3.0 , 1.3.8, 1.3.9, 1.4.0 and still having the same issue.
    The errors are not showing now but still the same behaviour, I Think it’s the ocean extra along with the current version of the theme so maybe ocean extra downgrade alone will not solve it, not sure about that of course 🙂

    Any other ideas are much appreciated, can i downgrade the theme to the previous version? or if you are going to release the fix soon i can wait for it.

    Thanks

    Theme Author oceanwp

    (@oceanwp)

    8 years, 5 months ago

    Hello, I will release Ocean Extra next week, but logically if you downgrade the plugin you shouldn’t have the issue anymore.

    Thread Starter tolba59

    (@tolba59)

    8 years, 5 months ago

    Not sure what’s happening, but for me I’ll wait for next week.
    Thanks for the great work.

    Theme Author oceanwp

    (@oceanwp)

    8 years, 5 months ago

    I will try to solve this issue quickly 🙂

    Thread Starter tolba59

    (@tolba59)

    8 years, 5 months ago

    Many thanks Nick, as always perfect support

    Thread Starter tolba59

    (@tolba59)

    8 years, 5 months ago

    Hi Nick,
    Many thanks for the fast move I saw that ocean extra 1.4.2 is now available, so i updated it but unfortunately the same issue still happens.

    However, i don’t get the errors now in the debug mode but still the same behaviour is happening, and when i deactivate Ocean extras all is good.

    Thanks for your support

    Theme Author oceanwp

    (@oceanwp)

    8 years, 5 months ago

    Hi @tolba59, what is your PHP version? If it is not PHP 7, upgrade to PHP 7, it should solve the issue.

    Thread Starter tolba59

    (@tolba59)

    8 years, 5 months ago

    You are a star Nick 🙂
    Thanks a lot, this solved the issue, i had PHP5.6 active.

    Have a nice day and again thanks for the great work and support

    Theme Author oceanwp

    (@oceanwp)

    8 years, 5 months ago

    You are most welcome 🙂

    PS: If you like OceanWP, can you take 2 minutes of your time to rate it 5 stars? https://ww.wp.xz.cn/support/theme/oceanwp/reviews/?filter=5

    Thank you very much 🙂

Viewing 10 replies - 1 through 10 (of 10 total)

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