internal server error at checkout

Resolved

pflichtkuer

(@pflichtkuer)

2 years, 9 months ago

Hello,

I get an internal server error (just written above the products) at the checkout-field.

Thanks for any ideas.

Best regards,
Mascha

`
### WordPress Environment ###

WordPress address (URL): https://www.kjr-has.de
Site address (URL): https://www.kjr-has.de
WC Version: 8.0.3
REST API Version: ✔ 8.0.3
WC Blocks Version: ✔ 10.6.6
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.30-he.0
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.42-46-log
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 8.0.3
WC Database Prefix: kh_
Datenbank-Gesamtgröße: 127.48MB
Datenbank-Datengröße: 116.71MB
Datenbank-Indexgröße: 10.77MB
kh_woocommerce_sessions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
kh_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
kh_woocommerce_order_items: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
kh_woocommerce_order_itemmeta: Daten: 2.52MB + Index: 0.61MB + Engine InnoDB
kh_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
kh_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_actionscheduler_actions: Daten: 0.06MB + Index: 0.11MB + Engine InnoDB
kh_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_actionscheduler_logs: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
kh_akeeba_common: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_ak_params: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_ak_profiles: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_ak_schedules: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_ak_stats: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_ak_storage: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_ak_users: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_cmplz_cookiebanners: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_cmplz_cookies: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_cmplz_services: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_comments: Daten: 0.28MB + Index: 0.25MB + Engine InnoDB
kh_cwcfp_conditional_fields: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_fusion_forms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_fusion_form_entries: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_fusion_form_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_fusion_form_submissions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_options: Daten: 6.30MB + Index: 0.14MB + Engine InnoDB
kh_postmeta: Daten: 15.52MB + Index: 5.03MB + Engine InnoDB
kh_posts: Daten: 71.52MB + Index: 0.59MB + Engine InnoDB
kh_rcb_asset_seo_redirect: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_blocker_thumbnails: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_consent: Daten: 2.92MB + Index: 0.80MB + Engine MyISAM
kh_rcb_revision: Daten: 0.11MB + Index: 0.00MB + Engine MyISAM
kh_rcb_revision_independent: Daten: 0.13MB + Index: 0.00MB + Engine MyISAM
kh_rcb_scan: Daten: 0.17MB + Index: 0.08MB + Engine MyISAM
kh_rcb_scan_markup: Daten: 0.85MB + Index: 0.03MB + Engine MyISAM
kh_rcb_stats: Daten: 0.12MB + Index: 0.09MB + Engine MyISAM
kh_rcb_stats_buttons_clicked: Daten: 0.02MB + Index: 0.04MB + Engine MyISAM
kh_rcb_stats_custom_bypass: Daten: 0.01MB + Index: 0.01MB + Engine MyISAM
kh_rcb_tcf_features: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_tcf_purposes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_tcf_special_features: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_tcf_special_purposes: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_tcf_stacks: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_tcf_vendors: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_rcb_template: Daten: 3.51MB + Index: 0.03MB + Engine MyISAM
kh_rcb_template_translation: Daten: 0.13MB + Index: 0.02MB + Engine MyISAM
kh_real_queue: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_revslider_css: Daten: 0.13MB + Index: 0.02MB + Engine InnoDB
kh_revslider_css_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_revslider_layer_animations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_revslider_layer_animations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_revslider_navigations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_revslider_navigations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_revslider_sliders: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_revslider_sliders_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_revslider_slides: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_revslider_slides_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_revslider_static_slides: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_revslider_static_slides_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_rnb_availability: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
kh_rnb_inventory_product: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_termmeta: Daten: 0.09MB + Index: 0.09MB + Engine InnoDB
kh_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_term_relationships: Daten: 0.06MB + Index: 0.02MB + Engine InnoDB
kh_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_usermeta: Daten: 0.34MB + Index: 0.28MB + Engine InnoDB
kh_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
kh_viwec_clicked: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_wc_admin_notes: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
kh_wc_admin_note_actions: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB
kh_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_wc_customer_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
kh_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_wc_order_addresses: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_wc_order_operational_data: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_wc_order_product_lookup: Daten: 0.08MB + Index: 0.06MB + Engine InnoDB
kh_wc_order_stats: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
kh_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_wc_product_attributes_lookup: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
kh_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_wpae_blocked_ip: Daten: 0.49MB + Index: 0.18MB + Engine MyISAM
kh_wpae_spammer_ip: Daten: 1.37MB + Index: 0.39MB + Engine MyISAM
kh_wpae_spam_data: Daten: 7.91MB + Index: 0.32MB + Engine MyISAM
kh_wpae_submission_id: Daten: 0.03MB + Index: 0.01MB + Engine MyISAM
kh_wpf_filters: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
kh_wpf_meta_keys: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_wpf_meta_values: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_wpf_meta_values_bk: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_wpmm_subscribers: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
kh_yoast_indexable: Daten: 0.17MB + Index: 0.09MB + Engine InnoDB
kh_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
kh_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
kh_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
kh_yoast_seo_links: Daten: 0.13MB + Index: 0.09MB + Engine InnoDB

### Post Type Counts ###

ajde_events: 28
attachment: 438
avada_portfolio: 21
evo-tix: 269
fusion_element: 8
fusion_icons: 1
fusion_tb_layout: 9
fusion_tb_section: 15
inventory: 43
nav_menu_item: 248
page: 15
post: 62
product: 77
rcb-blocker: 5
rcb-cookie: 9
revision: 1474
seedprod: 1
shop_order: 272
viwec_template: 15
viwec_template_block: 2
wapf_product: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (33) ###

Advanced Product Fields for WooCommerce: von StudioWombat – 1.6.3
Akeeba Backup Professional for WordPress: von Akeeba Ltd – 7.9.2
Classic Editor: von WordPress-Mitwirkende – 1.6.3
Classic Widgets: von WordPress-Mitwirkende – 0.3
Conditional Woo Checkout Field Pro: von Amplify Plugins – 5.5.3
Duplicate Menu: von Jonathan Christopher – 0.2.2
Duplicate Page: von mndpsingh287 – 4.5.2
Email Address Encoder: von Till Krüss – 1.0.22
Enable Media Replace: von ShortPixel – 4.1.2
EventON: von AshanJay – 4.1.2
EventON - Ticket Variations & Options: von Ashan Jay – 1.0.4
EventON - Event Tickets: von Ashan Jay – 2.1
Avada Builder: von ThemeFusion – 3.11.2
Avada Core: von ThemeFusion – 5.11.2
Hide Categories and Products for Woocommerce: von N.O.U.S. Open Useful and Simple – 1.2.9
Loco Translate: von Tim Whitlock – 2.6.5
Newsletter2Go: von Newsletter2Go – 4.0.13
Image optimization service by Optimole: von Optimole – 3.9.2
Perfmatters: von forgemedia – 2.0.0
Real Cookie Banner: von devowl.io – 3.11.1
Slider Revolution: von ThemePunch – 6.6.15
RnB Backend Booking: von RedQTeam – 1.0.8
User Role Editor: von Vladimir Garagulya – 4.64
Checkout Field Editor for WooCommerce: von ThemeHigh – 1.9.1
Advanced Order Export For WooCommerce: von AlgolPlus – 3.4.2
WooCommerce Email Template Customizer Premium: von VillaTheme – 1.2.0
WooCommerce Rental & Bookings System: von RedQ Team – 13.0.6
WooCommerce Shipping & Tax: von WooCommerce – 2.3.3
WooCommerce: von Automattic – 8.0.3
Yoast SEO: von Team Yoast – 21.0
WP Armour Extended - Honeypot Anti Spam: von Dnesscarkey – 1.21
WP Fastest Cache: von Emre Vona – 1.1.8
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: von Themeisle – 2.6.8

### Inactive Plugins (4) ###

Autoptimize: von Frank Goossens (futtta) – 3.1.8.1
Borlabs Font Blocker: von Borlabs GmbH – 1.0.5
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: von SeedProd – 6.15.13.1
WP Armour - Honeypot Anti Spam: von Dnesscarkey – 2.1.4

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: von  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
redq_rental (redq_rental)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop-Basis: #1074 - /verleih/
Warenkorb: #1075 - /warenkorb/
Kasse: #1076 - /kasse/
Mein Konto: #1077 - /mein-konto/
Allgemeine Geschäftsbedingungen: ❌ Seite nicht festgelegt

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 7.11.2
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-09-01 15:15:31 +02:00
Options: ✔
Notes: 141
Onboarding: completed

### Action Scheduler ###

Abgeschlossen: 102
Oldest: 2023-08-01 10:55:23 +0200
Newest: 2023-09-01 08:42:19 +0200

Fehlgeschlagen: 5
Oldest: 2023-05-10 06:19:38 +0200
Newest: 2023-07-03 09:42:11 +0200

Ausstehend: 1
Oldest: 2023-09-01 10:03:32 +0200
Newest: 2023-09-01 10:03:32 +0200


### Status report information ###

Generated at: 2023-09-01 09:48:03 +02:00
`

This topic was modified 2 years, 9 months ago by pflichtkuer.

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter pflichtkuer
(@pflichtkuer)

2 years, 9 months ago

solved, it was a plugin

Tamrat A. (woo-hc)
(@bisratlearn)

2 years, 9 months ago

Hi @pflichtkuer

I get an internal server error (just written above the products) at the checkout-field. Thanks for any ideas.

solved, it was a plugin

From what I understand, you were experiencing an internal server error at the checkout stage of your WooCommerce site. However, it seems you have managed to resolve the issue and identified a plugin as the cause of the problem.

I’m glad to hear that you were able to identify and solve the issue on your own. Plugins can indeed sometimes conflict with WooCommerce or other plugins, leading to unexpected errors.

In the future, if you encounter any similar issues, you can try to troubleshoot by deactivating all your plugins except WooCommerce to see if the problem persists. If the issue disappears, you can reactivate your plugins one by one to identify which one is causing the conflict.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

Hope you have a fantastic day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘internal server error at checkout’ is closed to new replies.