• Resolved tetsou77

    (@tetsou77)


    Hello,

    my sitemap_index.xml is ok.

    But when i click on the:

    post-sitemap.xml
    page-sitemap.xml
    product-sitemap.xml
    layout_block-sitemap.xml
    category-sitemap.xml
    post_tag-sitemap.xml
    product_cat-sitemap.xml
    product_tag-sitemap.xml
    wpsisac_slider-category-sitemap.xml

    Comes this:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    
    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.
    
    More information about this error may be available in the server error log.

    Please can you help me ?

    THX

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • @tetsou77 We’re sorry to hear you are experiencing this issue on your site.

    We checked on your sitemap and checked the sitemap URLs it contains and do see that they are returning a 500 error. ​

    Can you please first confirm that the site has the necessary plugin requirements listed here?: Plugin Requirements.

    If after confirming the plugin requirements the error is still occurring, it’s also possible that the 500 error is caused by that the resources required to generate the sitemap are not available, or the request is timing out due to the resource restrictions of the server environment.

    We would first recommend ensuring that the PHP settings for both max_execution_time and memory_limit are set to a high enough value in the PHP environment. This setting is typically controlled by editing the values in a php.ini file such as in the following example:

    max_execution_time = 300
    memory_limit = 256M

    If you aren’t sure how to change these settings in php.ini, we would recommend contacting your hosting provider for additional assistance.

    If you are still receiving a 500 error after increasing the PHP memory and execution time, another possible cause is that the PHP script run time restriction on the server is being reached. In order to reduce the amount of time necessary for the script to generate the sitemap, you can reduce the number of entries in the sitemap. By default, the number of entries in the sitemap is set to 1000 but by decreasing this value it will decrease the amount of resources required to generate the sitemap.

    To decrease the number of sitemap entries you can use the filter wpseo_sitemap_entries_per_page. We have more information on using this developer filter at the following link: Limit the number of sitemap entries.

    Can you please try the aforementioned suggestions and let us know whether this resolves the 500 error?

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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