Internal server error. Stage: heuristic_analysis

Resolved

(@liana07)

Hi there,

I keep getting this error:

Internal server error.
Stage: heuristic_analysis

I Disabled the options “Scan links“, “Heuristic analysis” and “Scan HTML code“,

And I was able to run it again

I enabled “Scan links“, “Heuristic analysis” and “Scan HTML code“,

Got the error again.

I turned off “Heuristic analysis” and was able to run it again

Turned on “Heuristic analysis” and got the error again.

I deleted the plugin and installed/activated it and still the same from above.

Please help

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

1 year, 11 months ago

Hello @liana07,

We need more details about this issue. Please contact us via our private Ticket System: https://cleantalk.org/my/support/open

Please, paste the link to this topic, so we can identify you quickly.

Thank you.

Plugin Support katereji
(@katereji)

1 year, 10 months ago

Hello @liana07
Thank you for waiting.
We have fixed the issue by increased the memory limit to 256M. The Malware scanner works now.

Viewing 2 replies - 1 through 2 (of 2 total)

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