Internal Server Error switching language

  • Resolved clmntmcht

    (@clmntmcht)


    4 years, 4 months ago

    Hello,

    I made a local update of the theme (Artday) and the plugins (including translatepress), everything works correctly.

    When I did the update online, as soon as I want to change the language, I get a 500 error.

    I read your online documentation, checked the php memory, disabled and enabled the plugin, reverted to an old version…nothing changed.

    Can you help me solve the problem?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    4 years, 4 months ago

    Hello there,

    Thank you for letting us know about this!

    Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

    ​​*Briefly* disable all other plugins and enable the default Twenty Twenty One theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    Please make sure that you enable every plugin on your website with TranslatePress to see where the issue comes from.

    Kind Regards,

    Plugin Support Alex

    (@alexcozmoslabs)

    4 years, 3 months ago

    Since it’s has been more than 5 days since you received instructions about the opened topic, and you did not return with an update, we will mark this ticket as successfully resolved.
    If you have other questions regarding TranslatePress, we recommend you create another ticket.

Viewing 2 replies - 1 through 2 (of 2 total)

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