• Apologies for starting another thread with this title and on this subject, but I’ve run into a bit of a brick wall with the site I am administering (www.claritycareconsulting.co.uk).

    In the past when I have encountered this issue I have followed other forum advice which is usually to delete the latest plug-ins installed until you can get back in, but I have tried that without success.

    I’ve also tried changing the name of the theme file but that didn’t seem to work and I have also tried changing the .htaccess file name, to no avail, although it did take down the site so I put it back quickly.

    I worried about doing anything more without damaging the site (it is at least still running at the moment so any advice would be gratefully received.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter Redknightrob

    (@redknightrob)

    Thanks Tara. I am able to ftp to the server and have found the error log and access log in the /logfiles folder. Although not exactly sure how to read them, I have downloaded them and used notepad to open the error log. From what I can fathom out, the last error log in it says:

    Sat Apr 02 16:42:06.592769 2016] [fcgid:warn] [pid 11060] (104)Connection reset by peer: [client 86.169.50.52:43592] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://claritycareconsulting.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fwww.claritycareconsulting.co.uk%2Fwp-admin%2F&reauth=1

    Does that help?

    Moderator t-p

    (@t-p)

    Have you tried:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.

Viewing 4 replies - 1 through 4 (of 4 total)

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