Internal Server Error when saving a draft

  • Resolved calexrose

    (@greenandchic)


    16 years, 1 month ago

    I know “Internal Server Error” problems have been addressed here time and again, but I haven’t found a solution to my specific problem yet.

    I first tried to copy and paste a blog post from Notepad and I got this error message right off the bat:

    “Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

    I know this is possible if I had tried to save this post from a Word file, but this was from Notepad.

    I then tried to just type the post out by hand, but I am still getting this error message.

    I deactivated all plugins (to see if that had anything to do with it), but that didn’t work.

    Is there something I’m missing? It only does that when I try to save a draft – a hand typed draft.

    If that helps, the site is http://www.greenandchic.com/blog

Viewing 15 replies - 1 through 15 (of 20 total)
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  • Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    Do you have access to your server error log? Most hosting providers offer access to the server error log in their control panel. If you do have access to it, generate the error again and immediately check the log. Typically, the server error log provides a detailed description of the problem.

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    I do have access to it and fond this:

    [Tue May 04 13:25:50 2010] [error] [client 24.21.241.248] File does not exist: /home/greenand/public_html/500.shtml, referer: http://www.greenandchic.com/blog/wp-admin/post.php?action=edit&post=2745&message=10

    I am not sure what that means. Would “file does not exist” be the message?

    Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    That means that a custom 500 error page does not exist. Was there anything before that error?

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    No, nothing came before the error. It seemed to have come out of nowhere.

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    If you mean on the error page, there are these:

    [Tue May 04 12:59:52 2010] [error] [client 64.94.66.97] File does not exist: /home/greenand/public_html/406.shtml
    [Tue May 04 12:54:13 2010] [error] [client 77.211.142.107] File does not exist: /home/greenand/public_html/404.shtml
    [Tue May 04 12:54:13 2010] [error] [client 77.211.142.107] File does not exist: /home/greenand/public_html/naturity.htm=
    [Tue May 04 12:54:02 2010] [error] [client 190.208.19.2] File does not exist: /home/greenand/public_html/404.shtml, referer: http://ww.wp.xz.cn/support/rss/
    [Tue May 04 12:54:02 2010] [error] [client 190.208.19.2] File does not exist: /home/greenand/public_html/blog&, referer: http://ww.wp.xz.cn/support/rss/

    and so on…

    They seem to be in between the main error message, There are just a lot of them because I tried so many times.

    Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    Those are all standard file not found errors. Is there anything in the server error log immediately before the entry on Tue May 04 at 13:25:50?

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    Hmmmm, the only thing that came before Tue May 04 12:25:50 was:

    [Tue May 04 13:25:15 2010] [error] [client 24.21.241.248] File does not exist: /home/greenand/public_html/500.shtml, referer: http://www.greenandchic.com/blog/wp-admin/post.php?action=edit&post=2745&message=10

    It just keeps going on since I tried so many times. All of the errors on the log are pretty much the same. I just reinstalled this version of WP and it didnt help…

    Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    Thats’s still a file not found error. Your server error log should have a description of the actuall 500 error (it would have happened around the time you saw the 500 error in your browser and it won’t mention “File does not exist”).

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    Unfortunately it doesnt say anything else. Its not giving me a description of the error. Lets see, I’m checking my error log and it only has the overview of the errors.

    Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    Hm, it sounds like your hosting provider is only allowing you to see 404 errors (“file does not exist”) in your server error log. I don’t why they’re doing that, but you’ll have to generate the 500 error in your browser again, note the date and time, and ask your hosting provider for information regarding the error.

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    Hello,

    I did contact the server and they gave me this info:

    “The 500 Internal Server Error
    The server encountered an unexpected condition which prevented it from fulfilling the request.

    404 Not Found
    The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

    The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable.

    Also just to let you know wordpress is a third party to us and you will need to contact them for support with any issue that arise from the blog.

    Hope this info helps.”

    That’s all the info I was able to get from this so far….

    Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    Well, that was awfully unhelpful of them. I’m afraid that we really can’t do anything to help you without the description of the actual 500 error from your server error log. And, since they aren’t willing to help, there’s really nothing left to do. Perhaps switching to a different hosting provider would be the next step.

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    I will try to get more info about the 500 error again…

    wish me luck!

    Moderator James Huff

    (@macmanx)

    16 years, 1 month ago

    Good luck!

    Thread Starter calexrose

    (@greenandchic)

    16 years, 1 month ago

    This is what I got:

    “It looks like under one of the 500 error messages it says File does not exist: /home/greenand/public_html/500.shtml, referer:

    Usually it means that there is a script or code that is being read as malware. Let wordpress know that, and hopefully it will help.”

    I hope that helps!

Viewing 15 replies - 1 through 15 (of 20 total)
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