invalid access token

  • Resolved titogerman17

    (@titogerman17)


    2 years, 2 months ago

    hello, my subscription banner is not working

    every time an user subscribe display the error: invalid access token

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    2 years, 2 months ago

    Hi @titogerman17 👋

    It looks like the Constant Contact integration has not been fully configured for your campaign.

    Would you:

    1. Log into your OptinMonster account at https://app.optinmonster.com
    2. Select the campaign to edit it
    3. In the campaign builder, navigate to the Integrations view
    4. Register and update the Constant Contact integration: https://a.supportally.com/i/i4AN0Q
    5. Once completed, save the campaign

    Let me know how that goes, thanks!

    Thread Starter titogerman17

    (@titogerman17)

    2 years, 2 months ago

    Hi! thanks for the answer

    ive tried and seems that it is integrated now

    one question: creativ.email is the plugin for constant contact?

    thank you very much

    Thread Starter titogerman17

    (@titogerman17)

    2 years, 2 months ago

    in my word press panel, i just see: creativ.email , and there is a desk – web – to create email campaigns, lists, etc

    but the integration was to : constant contact, where i have an account too.

    is this correct? or i have to install the CC plugin?

    thank you very much for the help

    Plugin Support Erica Franz

    (@ericakfranz)

    2 years, 2 months ago

    Hi @titogerman17 👋

    Creativ.eMail is a product created by the same company as Constant Contact, however, it is not the same product as Constant Contact.

    Our integration is exclusively for Constant Contact; at this time we do not integrate with Creativ.eMail.

    It is not necessary to install the Constant Contact WordPress plugin for our integration with Constant Contact to work. You’ll connect your OptinMonster campaigns to CC through our campaign builder which you can easily access at https://app.optinmonster.com

    Our guide here also provides a detailed walk-through of the process: https://optinmonster.com/docs/connect-optinmonster-constant-contact/

    Does that help? Can I assist with anything else?

    Thread Starter titogerman17

    (@titogerman17)

    2 years, 2 months ago

    Hi @ericafranz

    thanks for the explanation.

    so, all i did is not working

    i will connect optin monster campaigns following the guide

    thank you very much!!

    Thread Starter titogerman17

    (@titogerman17)

    2 years, 2 months ago

    good morning erica,

    can you help me with word press?

    PC

    (@pranayachaudhary)

    2 years, 2 months ago

    Hi @titogerman17,

    Thanks for writing back.

    Our WordPress Getting Started guide can be found here: https://optinmonster.com/docs/getting-started-optinmonster-wordpress-checklist/

    Please let us know if you have any issues at any step while following the same. Also if the issue is different than discussed above, we request you to kindly create a new support ticket.

Viewing 7 replies - 1 through 7 (of 7 total)

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