Invalid action.

Resolved

(@opdevca)

Hello ,
I just moved from and old server to new one , clean wordpress install and setup in the new server, installed the Square plugin, and then go to the Square settings and click “Connect with Square” , login under square website successfully , and then the redirection to my website (https://mywebsite.com/wp-admin/?action=wc_square_connected&_wpnonce=hide&square_access_token=hide&expires_at=hide&merchant_id=hide&subscription_id=&plan_id=&square_refresh_token=hide ) and then a gray background with a white box in the middle with a message just saying “Invalid action.” , under website tittle I found “WordPress > error” checking the website with dev tools show me a 400 server error on that url .

I have disabled all plugins , clear/disable website cache , disable CDN/cloudflare and enable dev mode, change PHP8 to PHP 7.4

Another user from this forum did a video , reproducing the error (https://www.awesomescreenshot.com/video/10563013?key=06740bfcc0f01a686cbcf974e4aed28f) I’m facing almost the same issue , mine is that I can’t Connect, the user from the video can’t disconnect

I have checked this post that seems to be related but the solutions didn’t worked ( I have contacted Cloudways hosting and have them enable opcache.save_comments but still not work.

– https://github.com/square/square-php-sdk/issues/80
– https://ww.wp.xz.cn/support/topic/after-updated-to-latest-version-3-0-1-have-fatal-error-on-the-square-settings/

any ideas please ?


### WordPress Environment ###

WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: no
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 499 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 499 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wp_
Total Database Size: 13.72MB
Database Data Size: 11.51MB
Database Index Size: 2.21MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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### Post Type Counts ###

attachment: 325
ct_template: 6
nav_menu_item: 5
page: 13
post: 12
product: 15
revision: 40
tablepress_table: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors.

### Active Plugins (12) ###

Automatic.css: by Kevin Geary
Matteo Greco – 2.0.0-beta2

Classic Editor: by WordPress Contributors – 1.6.2
Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.12
Oxygen Elements for WooCommerce: by Soflyy – 2.0
Oxygen: by Soflyy – 4.0.2
TablePress: by Tobias Bäthge – 1.14
WooCommerce Square: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 6.8.2
WP Mail SMTP: by WPForms – 3.5.2
WP Rocket: by WP Media – 3.12.0.5
WPForms Lite: by WPForms – 1.7.6
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.9

### Inactive Plugins (2) ###

Breeze: by Cloudways – 2.0.8
WordPress Importer: by wordpressdotorg – 0.7

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Object Cache Pro (MU): by Rhubarb Group – 1.15.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #50 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Twenty Twenty-Two
Version: 1.2
Author URL: https://ww.wp.xz.cn/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-03 09:26:01 +00:00
Options: ✔
Notes: 53
Onboarding: skipped

### Action Scheduler ###

Complete: 100
Oldest: 2022-09-02 13:40:13 +0000
Newest: 2022-09-02 13:40:06 +0000

Pending: 6
Oldest: 2022-09-03 06:02:22 +0000
Newest: 2022-09-09 13:40:06 +0000

Viewing 12 replies - 1 through 12 (of 12 total)

Juan G. (woo-hc)
(@judagutor)

3 years, 9 months ago

Hi @opdevca!

Thank you for reaching out and sending the system status report.

I understand you are getting errors when trying to connect to Square.

As a first step, please Enable Logging at WooCommerce → Settings → Square and then repeat the connection process.

Once you do this, please go to WooCommerce → Status → Logs and share any logs you find that start with Square.

We will be awaiting your response.

Thanks!
Thread Starter opdevca
(@opdevca)

3 years, 9 months ago
I can see on the logs I alreaddy added that it says :
```
### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off
```
But I have already checked and save the checkbox

https://ibb.co/8jjTMN7

BTW:checking/config with keys the: Enable to set the plugin in sandbox mode.
it works

this are the headers , the only thing I found out on console from 400 error when im getting the “invalid action” if it helps
https://ibb.co/Q9f6cRW
- This reply was modified 3 years, 9 months ago by opdevca.
- This reply was modified 3 years, 9 months ago by opdevca.
oopandy
(@oopandy)

3 years, 9 months ago

Hi.

Not much to add to this – except I am getting the same response at the moment, really I’m just replying to track any follow ups!

I get no Square specific errors in the WooCommerce settings log.

Thread Starter opdevca
(@opdevca)

3 years, 9 months ago

Hello @oopandy are you using cloudflare CDN or Cloudways hosting ?

oopandy
(@oopandy)

3 years, 9 months ago

Sorry – I should have given at least some context!

Yes, I am using both Cloudflare and Cloudways.

Things I’ve tried mostly include what you mentioned. We run PHP8, but I tried a downgrade to 7.4. I have disabled Cloudflare caching, and Redis and Varnish from Cloudways, and I’ve followed through as much of the the things that you mentioned.

Still nothing though – just the Invalid Action message when I follow the connection process.

Igor H
(@ihereira)

3 years, 9 months ago

Hi @oopandy

We highly recommend creating your own thread specific to your issue (This is for better assistance) https://ww.wp.xz.cn/support/plugin/woocommerce-square/#new-topic-0.

@opdevca
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. When replying be sure to include a link to this forum thread.

We will be able to help you further there.

funnelkite
(@funnelkite)

3 years, 9 months ago

Hi Support,

Do you know where we are with this?

I also am using both Cloudflare and Cloudways on a particular website.

This problem existed before I added Cloudflare

I have disabled Cloudflare caching, and Redis and Varnish from Cloudways, and I’ve also followed through as much of the the things that you mentioned.

Still nothing though – just the Invalid Action message when I follow the connection process.`

Hope we can get some help here.

oopandy
(@oopandy)

3 years, 9 months ago

Hi… I’m not Support so I hope you don’t mind me updating you where we got to. I imagine Support will give a better response while asking you to start your own thread.

We didn’t get very far – found a few other links to similar issues, and it seems to be the fact that Cloudways is running a slightly outdated version of Object Cache Pro as a MU plugin.

Cloudways support were kind of helpful without sorting the issue – saying they will be updating to the latest version of the plugin when it’s been properly tested (fair enough!)

For now – we’ve had to run with a 3rd party solution for the API. This one seems to be working (though I can’t 100% vouch for the security of it etc – only tested on one install and specific to our needs)

https://en-gb.ww.wp.xz.cn/plugins/woosquare/

This thread kind of pointed us in the right direction:
https://ww.wp.xz.cn/support/topic/doesnt-work-use-a-3rd-party-plugin-instead/

Hope that helps.
Andy
funnelkite
(@funnelkite)

3 years, 9 months ago
@oopandy
Thanks for the update. Really appreciate the feedback.

Yes I found that thread also and have tried all the same things with testing and Cloudways.
An, yes I found that 3rd Party solution that is also working for us and in place, but the basic version APIExperts Square for WooCommerce. My client doesn’t want move forward with the upgrade with auto product for Square POS yet because he wants the official one authorized by Square in place.

It was working well but now we are here. Hoping WooCommerce can help because we are already paying them enough for their other paid plugin add-on’s.

Cheers!
- This reply was modified 3 years, 9 months ago by funnelkite.
xue28 (woo-hc)
(@xue28)

3 years, 9 months ago
Hi @funnelkite

Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic? We’ll be more than happy to help there 🙂
- This reply was modified 3 years, 9 months ago by xue28 (woo-hc).
Thread Starter opdevca
(@opdevca)

3 years, 9 months ago

@ihereira

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. When replying be sure to include a link to this forum thread.

Cant create a support ticket because it’s a free plugin.

@oopandy
Thank you for the feedback!
although I had to move from Cloudways and indeed they where the problem.
With their support I did not get anywhere. they could not identify the error.

Juan G. (woo-hc)
(@judagutor)

3 years, 9 months ago

Hi @opdevca!

Some free plugins or extensions that are in our rev-sharing program, like Square, are supported on WooCommerce.com.

In this case, to further check into your case, kindly contact us at WooCommerce.com > My Account > Support. In there, select the Help with my purchased products option, select Square for WooCommerce in the I need help with dropdown menu, and continue to provide the information required.

Please include a link to this forum thread to keep track of what’s already been done.

We will be able to help you further there.

Cheers!

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Invalid action.’ is closed to new replies.