Invalid backend response HTTP 500 Error After update

Hey ncormierdesign,

Hope you are doing well.

If you’re using the paid version, please reach out to us via our contact page here:- https://filemanagerpro.io/contact

For users of the free version, you can try the following solutions:

1. Sometimes, an HTTP error 500 is caused by a conflict with other plugins. Please disable your plugins one by one to identify if there’s a conflict.
2. If the issue persists after disabling all plugins except File Manager, please share the PHP version currently running on your website.
   Best regards,
   WP File Manager Support

Regards,
WP File Manager Support

• This reply was modified 2 years, 2 months ago by file manager support.

Hey ncormierdesign,

Thanks for the confirmation.
To assist you more effectively, we recommend enabling debug error logs on your website. To do this, please follow these steps:

Locate the wp-config.php file in your website’s root directory.
Insert the following code:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
(Note:- If this code define(‘WP_DEBUG_LOG’, false); is already there in your wp-config.php file, change the value from “false” to “true.”)

Once you’ve enabled debug error logs, please proceed to replicate the issue or perform the steps that trigger the error. This will generate a debug error log file within the “wp-content” directory.

Please download and share the debug error debug.log file with us via email at [email protected].

Best Regards,
WP File Manager Support Team