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  • Hi Siedgey,

    Thanks for reaching out, and we apologize for the inconvenience this may have caused.

    The Google Drive video link you shared appears to be private. We’ve requested access to the file — please grant the necessary permissions so we can review the issue and provide an appropriate solution.

    Thanks for your patience and understanding.

    Hi Siedgey,

    We sincerely apologize for the inconvenience this issue may have caused.

    As a Pro user, we recommend that you create a support ticket through our support portal so our team can properly investigate and resolve the issue as soon as possible.

    You can create a support ticket using the link below:
    https://softlabbd.com/support/

    Thank you for your patience and understanding.

    Moderator Support Moderator

    (@moderator)

    As a Pro user, we recommend that you create a support ticket through our support portal so our team can properly investigate and resolve the issue as soon as possible.

    Good answer.

    For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

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