Invalid or missing payment details error.

Hi @rushmamun,

This error usually occurs when the payment information entered is incorrect or incomplete. Please ensure that your customers correctly enter all the required payment details, including card number, expiration date, and CVV.

If needed, check if the payment gateway is working properly by running a few test transactions.

If you’ve tested and the issue persists, it would be helpful if you could send us a related log file for an order that experiences this error. Once you have logging enabled in WooPayments, please test an order to generate new logs and send the file to us. Here’s a link to our documentation that goes into detail on this: https://woocommerce.com/document/woopayments/settings-guide/#debug-mode

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

In the meantime, please ensure you’re using the classic checkout block or shortcode on the checkout page. Also, ensure that your WooPayments account is active and correctly configured.

I hope this helps! Please let us know how it goes or if you need further assistance.

Hi @aaqibahmed11,

I see you’ve created a topic of your own (that’s good), but I’m also finding this on other people’s threads. Please avoid spamming on other threads as this goes against the forum guidelines. I’ve replied on yours already with more details and we can take it from there.

Thanks!
-OP

Hi @rushmamun,

Thank you for sharing. The first steps would be to make sure your WooPayment plugin is set up properly, can you confirm you’ve followed all the steps to set up your plugin as described here, please? https://woocommerce.com/document/woopayments/startup-guide/.

If everything’s ok with the plugin settings, this could be a conflict issue with another plugin, can you run a conflict test for us, please?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.

Some important considerations: 
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.

You can find more about this in this guide.

Please let us know about your findings.

Thanks!
-OP