Hi, it’s been 3 days. I just want to follow up on this issue. Pls advise. Thanks!
Hello @charliemac24
I have checked the website and attempted to create an order and did not run into the error, so it’s hard to tell you what is causing this. The “Invalid Payment Method” error can be caused by a wide range of situations, and we would need to take a closer look at your system report and logs in order to get an idea of what could be causing this.
Can you please provide us with the system report and the logs from our plugin? You can copy these log files from here:
- WooCommerce > Status > Get system report > Copy for support
- WooCommerce > Status > Logs > select “zettle-pos-integration-[…]” in the dropdown and click on view.
When we have this, we can take a look for known conflicting plugins or other issues.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Kind regards,
Joost
Hi Joost! Thanks for responding. I’ve sent a ticket in your service desk with the copy of the system report.
Thank you, I received it and have responded.
Hello,
since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.
Kind regards,
Joost
