Can you output your diagnostics here (obfuscating any personal information as required)
Ok, where is the diagnostics found for the plugins?
Click on Post SMTP in the left hand side bar.
That will bring up the main Post SMTP Setup page.
In the 3rd column, Troubleshooting, click the 2nd option down, “Diagnostic Test”
Copy the information in the panel and paste here.
(If you are worried about having your domain on show, first paste in a Notepad type app and search and replace your domain and replace with something like yourdomain.tld)
It doesn’t contain any passwords, or other personal identifiable information.
OS: Linux a2plcpnl0423.prod.iad2.secureserver.net 2.6.32-954.3.5.lve1.4.66.el6.x86_64 #1 SMP Thu Jun 20 11:00:35 EDT 2019 x86_64
PHP: Linux 5.4.45 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 4.3.19 en_US UTF-8
WordPress Theme: Twenty Fourteen
WordPress Plugins: LayerSlider WP, Advanced post slider, AK: Featured Post Sidebar Widget, Akismet, Better Search Replace, Bot Counter, Carousel Horizontal Posts Content Slider, Contact Form 7, Duplicator, YouTube Advanced Embed, Featured Image Resize, Google Analytics Dashboard for WP, Jcarousel Post Slider, jQuery Updater, Lively Chat Support, Logo Slider, Meta Slider, Page-list, Post SMTP, Real Post Slider Lite, SEO Ultimate, Set email sender, Shortcode Widget, Huge IT Slider, Ultimate Posts Widget, Widgets on Pages, WP Mail SMTP Plugin by Mail Bank, WP Rollback
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email
WordPress phpmailer_init Action(s): cn_wpplug_setemailsender, email_configuration_mail_bank
Postman: 1.7.7
Postman Sender Domain (Envelope|Message): yourdomain.tld | yourdomain.tld
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtps:login://a2plcpnl0423.prod.iad2.secureserver.net:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 43 | 13
Postman Email Log (Enabled|Limit|Transcript Size): Yes | 1000 | 128
First off, you appear to have WP Mail SMTP and Post SMTP installed at the same time.
I’d remove WP Mail SMTP first, and I’d also switch off the Set Email Sender plugin until you’ve sorted this out.
You also seem to have a phpmailer_init Action(s)cn_wpplug_setemailsender, email_configuration_mail_bank which I’m not sure where that’s coming from. That suggests it’s playing with the mail settings in some way.
Hopefully disabling both of the above plugins might move that away.
You’re also running a very old version of PHP (5.4). Any chance of upgrading to a 7.x version (7.1, 7.2 work for me, I’ve had minor issues with 7.3).
Also, if this is a production site that is live and viewable to the world, I’d remove the “Better Search Replace” plug-in. That plug-in shouldn’t be left on a WordPress install once you’ve done all your searching and replacing. There aren’t known ‘hacks’ but it has the potential to be ‘abused’.
Let me know when you’ve disabled those two plugins and see what happens when you try to send a test email. (On the same screen as the Diagnostic link).
Regards
Chris
Ended up figuring it out. Those plugins were not the issue, but something that changed for some reason elsewhere in the site. I appreciate your time and help today.
Not a problem. (Forgot to mention you were using Post SMTP version 1.7.7 which is some way behind the latest version of 2.0.2 )
