Invalid width error on Windows

  • Resolved nathangaw

    (@nathangaw)


    4 years, 8 months ago

    Hi – I have the plugin set-up on a WooCommerce site. All main product images show up fine on MacOS – Firefox, Chrome and Safari. However, some of the product images don’t appear on Windows-based browsers, returning an x-cld-error of ‘Invalid width in transformation: 0’. I can’t see a pattern in the failing images, in terms of image size or format. The images work on the category templates and if I download the image from Cloudinary and re-upload it to WordPress it then seems to work. Thanks for your help.

    The page I need help with: [log in to see the link]

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  • Plugin Support loic @ cloudinary

    (@loiccloudinary)

    4 years, 8 months ago

    Hi @nathangaw,

    Thanks for reaching out.

    If you inspect the broken image, you can see that for the 1024w and 400w the transformation appended to the URLs are w_0,h_0 which seems wrong to me.

    Do you mind creating a support ticket to [email protected] with the following information:

    • WordPress version.
    • Cloudinary Plugin’s version.
    • The theme that you use and its version.
    • A full list of all other plugins that you have installed on your environment.
    • Page builders that you actively use.
    • A screenshot of your Media Library in list mode.
    • A screenshot of your Site Health under the Tools Section.
    • Hosting providers & Plan (AWS, WP-Engine, etc..)
    • Multisite environment (subdomain/subdirectory)
    • Do you have access to the WP-CLI?

    Note that since version 2.7.0, you can use the new system report feature in order to generate all the information above except the screenshots.

    If you can also add the image on the page to the report that could be helpful as well. You can find out how to do it in the 2nd video here.

    Thanks in advance.
    Best,
    Loic

Viewing 1 replies (of 1 total)

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