invalid_request_error – subscription not successful

  • Resolved Umar Faruk Mhd

    (@umarfarukm)


    1 year, 3 months ago

    During the subscription the payment is not captured from stripe and it says ‘Pending payment’ in order status. When i check the logs,

    The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first.

    I am testing with stripe test mode with daily interval. Please advise how to manually trigger the subscription payment instead of waiting for 24 hours.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WP Swings

    (@wpswings)

    1 year, 3 months ago

    Hello,

    Can you please confirm us that you are using official stripe by woocommerce, so that we can help you on same

    Thank you

    Thread Starter Umar Faruk Mhd

    (@umarfarukm)

    1 year, 3 months ago

    Hi,

    Yes, i am using ‘WooCommerce Stripe Gateway‘ (Version 9.1.1)

    Plugin Author WP Swings

    (@wpswings)

    1 year, 3 months ago

    Hello,

    This error comes when the payment method is not stored for the future purchases. In this case, the customer need to purchase the subscription again

    And for the testing. you need purchase the per day interval subscription. In the backend subscription list table, you will see a button to create renewal button to test

    Thank you

    Thread Starter Umar Faruk Mhd

    (@umarfarukm)

    1 year, 3 months ago

    Hi,

    I really don’t see any button to create renewal in the list table. Can you please advise?

    For now i tried one more subscription to see if it works. Will keep posted here.

    Thank you.

    Plugin Author WP Swings

    (@wpswings)

    1 year, 3 months ago

    Hello,

    Below the subscription order no, there is a link you may see,

    If new subscription also don’t work please let us know

    Thank you

    Thread Starter Umar Faruk Mhd

    (@umarfarukm)

    1 year, 3 months ago

    Unfortunately i dont see that option to manually trigger the subscription!

    • This reply was modified 1 year, 3 months ago by Umar Faruk Mhd. Reason: image url added
    Plugin Author WP Swings

    (@wpswings)

    1 year, 3 months ago

    Hello,

    Please connect with our support team, we will help you in this

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)

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