INVALID_RESOURCE_ID in the error logs

  • Resolved dsecommerce

    (@dsecommerce)


    11 months ago

    Hi

    I’m using the WooCommerce PayPal Payments plugin on my ecommerce store. Some of the orders on our website fail regularly that are paid via PayPal or PayPal debit cards. So out of 100 orders around 5 – 6 would fail daily. Order begin at “Pending Payment” status and their status then changes to “Failed” even though the users checkout successfully on the checkout page.

    Within the order notes I see “Payment provider declined the payment, please use a different payment method. OrderEndpoint.php:239 Order status changed from Pending payment to Failed.”

    I enabled the logs for the plugin on the website and noticed a few log entries associated with the failed orders. 

    2025-07-11T10:29:25+00:00 DEBUG #4124
    [New Request] POST /
    URL: https://api-m.paypal.com/v2/checkout/orders/5HL95543AB864264R
    Response Debug ID: I have removed this
    Response:
    code: 404
    message: Not Found

    Response Body:
    {
    "name": "RESOURCE_NOT_FOUND",
    "details": [
    {
    "issue": "INVALID_RESOURCE_ID",
    "description": "Specified resource ID does not exist. Please check the resource ID and try again."
    }
    ],
    "message": "The specified resource does not exist.",
    "debug_id": "I have removed this",
    "links": [
    {
    "href": "https://developer.paypal.com/api/rest/reference/orders/v2/errors/#INVALID_RESOURCE_ID",
    "rel": "information_link",
    "method": "GET"
    }
    ]
    }

    2025-07-11T10:29:25+00:00 WARNING #4124
    Failed to reload PayPal order in the session: Could not retrieve order.

    And then I also get a third entry (I have removed all the confidential information and replaced it with dummy information before posting here)

    2025-07-11T10:29:26+00:00 DEBUG #4124
    POST https://api-m.paypal.com/v2/checkout/orders/{{ORDER_ID}}
    Request Body:
    {
    "intent": "CAPTURE",
    "purchase_units": [
    {
    "reference_id": "default",
    "amount": {
    "currency_code": "USD",
    "value": "123.45",
    "breakdown": {
    "item_total": { "currency_code": "USD", "value": "100.00" },
    "shipping": { "currency_code": "USD", "value": "15.00" },
    "tax_total": { "currency_code": "USD", "value": "8.45" }
    }
    },
    "description": "Lorem ipsum dolor sit amet",
    "items": [
    {
    "name": "Lorem Ipsum Product",
    "unit_amount": { "currency_code": "USD", "value": "100.00" },
    "quantity": 1,
    "description": "Consectetur adipiscing elit",
    "sku": "SKU-1234",
    "category": "PHYSICAL_GOODS",
    "url": "https://example.com/product/lorem-ipsum",
    "image_url": "https://example.com/images/product.jpg",
    "cart_item_key": "abcdef1234567890"
    }
    ],
    "shipping": {
    "name": { "full_name": "Lorem Ipsum" },
    "address": {
    "country_code": "US",
    "address_line_1": "1234 Lorem St.",
    "address_line_2": "Apt. 567",
    "admin_area_2": "Ipsumville",
    "postal_code": "90210"
    }
    },
    "custom_id": "custom_order_123456789"
    }
    ],
    "payer": {
    "email_address": "[email protected]",
    "name": {
    "given_name": "John",
    "surname": "Doe"
    },
    "address": {
    "country_code": "US",
    "address_line_1": "1234 Lorem St.",
    "address_line_2": "Apt. 567",
    "admin_area_2": "Ipsumville",
    "postal_code": "90210"
    }
    },
    "payment_source": {
    "paypal": {
    "experience_context": {
    "return_url": "https://example.com/?wc-ajax=return-url",
    "cancel_url": "https://example.com/checkout",
    "brand_name": "Lorem Ipsum Store",
    "locale": "en-US",
    "landing_page": "LOGIN",
    "shipping_preference": "SET_PROVIDED_ADDRESS",
    "user_action": "PAY_NOW",
    "payment_method_preference":"UNRESTRICTED",
    "contact_preference": "NO_CONTACT_INFO"
    }
    }
    }
    }

    Response Debug ID: {{DEBUG_ID}}
    Response:
    code: 200
    message: OK

    Can you help me identify why this order failed?

    • This topic was modified 11 months ago by dsecommerce.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    11 months ago

    Hello @dsecommerce

    Thank you for sharing the details.

    The most important part of the error you’re seeing is this line in the order notes:

    Payment provider declined the payment, please use a different payment method.

    This essentially tells us that the issue was caused by PayPal declining the transaction at their end. Most likely, this is not related to plugin code or site setup; the decline happens after the customer is redirected to PayPal and attempts to authorize the payment.

    We’ve also seen a trend where PayPal seems to be stepping up its fraud prevention measures. Because of that, more payments might be getting blocked on their side.

    To better investigate whether this is just a spike in risk rejections or a deeper issue with checkout or session handling, we would need to examine the full log for one or more of these failed orders, ideally, along with a screenshot of the affected WooCommerce order and a timestamp. You can request support here.

    Please include the link to this thread in your ticket so we can follow up more easily.

    Kind Regards,
    Krystian

    Thread Starter dsecommerce

    (@dsecommerce)

    11 months ago

    Thank you. I have added a support request message on the link that you have provided. Awaiting their response now.

    Plugin Support Syde Jamie

    (@jamieong)

    11 months ago

    Hi @dsecommerce .

    We will support you directly in the request you have submitted. We will mark this as closed.

    Best Regards,
    Jamie

Viewing 3 replies - 1 through 3 (of 3 total)

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