Invoice duplication issue

  • bibi2shadow2025

    (@bibi2shadow2025)


    5 months, 2 weeks ago

    Hello,

    I am experiencing a serious issue with the PDF Invoices & Packing Slips for WooCommerce plugin that was working perfectly until the 2nd of december. The plugin appears to create duplicate invoices, which overwrite the data of a next customer that also makesq a purchase.

    In France, it is legally required for invoice numbers to increment sequentially by 1. However, in the back-office data, some customers who are required to place orders with an account do not have any invoice generated, or the data is missing entirely i can’t found it in the data base however they all receive a mail .

    This is causing major compliance and operational issues. Could you please advise on how to ensure invoices are generated correctly and sequentially without overwriting previous/next customer data such as same order number , same invoice number as well?

    Thank you for your assistance.

    Best regards,

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  • Plugin Contributor dwpriv

    (@dwpriv)

    5 months, 2 weeks ago

    Our plugin only prints the order data onto the PDFs, it doesn’t manipulate the orders themselves. Can you check the order notes for these duplicated orders to see if there are any clues there as to how they were created? Without such cases, the invoice numbers would proceed sequentially.

    As for the invoices not being created or have data missing, can you share a screenshot of the back end order details for one these orders as well as the accompanying invoice, please?

Viewing 1 replies (of 1 total)

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