Invoice e-mail does not send

  • Resolved chrisl93

    (@chrisl93)


    3 years, 7 months ago

    Hi everyone,

    I’ve been trying to get my invoice to send, but I am receiving a critical error when I do try to send this out. It shows me a preview of the email with an error. `Error Details
    =============
    An error of type E_ERROR was caused in line 114 of the file /nas/content/live/bioalberta/wp-content/plugins/mco_woo/classes/Controller/Email.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /nas/content/live/bioalberta/wp-content/plugins/mco_woo/classes/Controller/Email.php:114
    Stack trace:
    #0 /nas/content/live/bioalberta/wp-includes/class-wp-hook.php(307): Moneris\Checkout\Controller\Email->add_moneris_meta_to_email(Object(Automattic\WooCommerce\Admin\Overrides\Order), false, false, Object(WC_Email_Customer_Invoice))
    #1 /nas/content/live/bioalberta/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #2 /nas/content/live/bioalberta/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #3 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/templates/emails/customer-invoice.php(76): do_action(‘woocommerce_ema…’, Object(Automattic\WooCommerce\Admin\Overrides\Order), false, false, Object(WC_Email_Customer_Invoice))
    #4 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/nas/content/li…’)
    #5 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/wc-core-functions.php(364): wc_get_template(’emails/customer…’, Array, ”, ”)
    #6 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-invoice.php(159): wc_get_template_html(’emails/customer…’, Array)
    #7 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(574): WC_Email_Customer_Invoice->get_content_html()
    #8 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-invoice.php(139): WC_Email->get_content()
    #9 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/class-wc-emails.php(374): WC_Email_Customer_Invoice->trigger(3318, Object(Automattic\WooCommerce\Admin\Overrides\Order))
    #10 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-actions.php(112): WC_Emails->customer_invoice(Object(Automattic\WooCommerce\Admin\Overrides\Order))
    #11 /nas/content/live/bioalberta/wp-includes/class-wp-hook.php(307): WC_Meta_Box_Order_Actions::save(3318, Object(WP_Post))
    #12 /nas/content/live/bioalberta/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #13 /nas/content/live/bioalberta/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #14 /nas/content/live/bioalberta/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-meta-boxes.php(258): do_action(‘woocommerce_pro…’, 3318, Object(WP_Post))
    #15 /nas/content/live/bioalberta/wp-includes/class-wp-hook.php(309): WC_Admin_Meta_Boxes->save_meta_boxes(3318, Object(WP_Post))
    #16 /nas/content/live/bioalberta/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #17 /nas/content/live/bioalberta/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #18 /nas/content/live/bioalberta/wp-includes/post.php(4673): do_action(‘save_post’, 3318, Object(WP_Post), true)
    #19 /nas/content/live/bioalberta/wp-includes/post.php(4775): wp_insert_post(Array, false, true)
    #20 /nas/content/live/bioalberta/wp-admin/includes/post.php(426): wp_update_post(Array)
    #21 /nas/content/live/bioalberta/wp-admin/post.php(227): edit_post()
    #22 {main}
    thrown`

    Any ideas or help appreicated, thanks 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • xue28 (woo-hc)

    (@xue28)

    3 years, 7 months ago

    Hi @chrisl93

    Thanks for reaching out!

    As per the error logs, it is pointing to a third-party plugin: plugins/mco_woo/.

    I am assuming that this is related to your email plugin but I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter chrisl93

    (@chrisl93)

    3 years, 7 months ago

    Hi @xue28, please see below.

    
### WordPress Environment ###

WordPress address (URL): https://bioalberta.com
Site address (URL): https://bioalberta.com
WC Version: 6.9.4
REST API Version: ✔ 6.9.4
WC Blocks Version: ✔ 8.3.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.23
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: wp_
Total Database Size: 62.24MB
Database Data Size: 36.05MB
Database Index Size: 26.19MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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### Post Type Counts ###

acf-field: 59
acf-field-group: 14
attachment: 1193
award_winners: 24
board_of_directors: 15
commentary: 4
custom_css: 1
customize_changeset: 2
elementor_library: 68
event: 7
featured_member: 5
hall_of_fame: 4
job_opportunities: 13
member_marketplace: 1
my_benefits: 3
nav_menu_item: 78
oembed_cache: 3
page: 75
partner: 30
post: 15
postman_sent_mail: 24
product: 9
product_variation: 23
resource: 4
revision: 9
shop_coupon: 3
shop_order: 11
shop_subscription: 5
success_story: 15
team_members: 5
um_directory: 1
um_form: 3
user_registration: 1
wp_global_styles: 1
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.6.7
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.8.5
Advanced Custom Fields PRO: by Delicious Brains – 5.12.3
Advanced Custom Fields: by Delicious Brains – 5.12.3
Akismet Anti-Spam: by Automattic – 5.0.1
Custom Post Type UI: by WebDevStudios – 1.13.1
Dynamic.ooo - Dynamic Content for Elementor: by Dynamic.ooo – 2.7.10
Elementor Pro: by Elementor.com – 3.7.6
Elementor: by Elementor.com – 3.7.6
ElementsKit Lite: by Wpmet – 2.7.0
Folders: by Premio – 2.8.5
Gravity Forms Constant Contact Add-On: by Gravity Forms – 1.6
Happy Elementor Addons: by weDevs – 3.7.0
Master Addons for Elementor: by Jewel Theme – 1.9.4
Moneris Checkout WooCommerce Integration: by  – 1.1.6
PublishPress Future: by PublishPress – 2.7.7
Product Variation Swatches for Woocommerce: by ThemeHigh – 2.2.0
Safe SVG: by 10up – 2.0.3
Unlimited Elements for Elementor: by Unlimited Elements – 1.5.31
Visibility Logic for Elementor: by StaxWP – 2.3.2
White Label: by WhiteWP.com – 2.5.1
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
MultiStep Checkout for WooCommerce: by ThemeHigh – 2.0.9
WooCommerce Subscriptions: by WooCommerce – 4.5.1 (update to version 4.6.0 is available)
WooCommerce: by Automattic – 6.9.4 (update to version 7.0.0 is available)
Yoast SEO: by Team Yoast – 19.6.1
WP Mail SMTP: by WPForms – 3.5.2
Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.2
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.0.5

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (5) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.0.11
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: ❌ Page not set
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #12 - /my-account/
Terms and conditions: #634 - /terms-of-use/

### Theme ###

Name: Hello Elementor - Site made by Yassine Abid
Version: 2.5.0 (update to version 2.6.1 is available)
Author URL: https://ca.linkedin.com/in/abidyassine
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://bioalberta.com
Subscription Statuses: trash: 2
auto-draft: 2
wc-on-hold: 1

WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: Canada — Alberta

### Subscriptions by Payment Gateway ###

Check payments: trash: 2
wc-on-hold: 1

### Payment Gateway Support ###

Check payments: products
Moneris Checkout Woocommerce Integration: products
refunds

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-10-18 22:09:06 -06:00
Options: ✔
Notes: 48
Onboarding: completed

### Action Scheduler ###

Complete: 2,451
Oldest: 2022-09-19 10:41:51 -0600
Newest: 2022-10-18 08:40:35 -0600

Failed: 1
Oldest: 2022-03-09 11:23:05 -0700
Newest: 2022-03-09 11:23:05 -0700

Pending: 7
Oldest: 2022-10-18 09:40:35 -0600
Newest: 2022-10-18 16:27:13 -0600

### Status report information ###

Generated at: 2022-10-18 09:08:41 -06:00
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