Invoice problems with PayPal

  • stepanfili

    (@stepanfili)


    2 years ago

    Good morning,
    I have a problem.
    When a customer places an order and pays with a credit card, the email of the new order with the invoice attached correctly arrives as an administrator.
    If you pay with PayPal, I receive the new order email but there is no invoice attached

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor dwpriv

    (@dwpriv)

    2 years ago

    @stepanfili it seems you have a duplicate thread here https://ww.wp.xz.cn/support/topic/invoice-with-paypal-2/

    could you close it so we can keep this first thread as the primary one, please?

    As for you issue, are you using a custom template? If not, do you have any errors in your logs as outlined here? You’re looking for entries prefixed with wpo_wcpdf or fatal_errors.

    Thread Starter stepanfili

    (@stepanfili)

    2 years ago

    No, I’m not using any custom templates.
    I checked the logs and there are no errors with those prefixes

    Plugin Contributor dwpriv

    (@dwpriv)

    2 years ago

    Could you share a screenshot of your settings under PDF Invoices > Documents > Invoice, please?

    Thread Starter stepanfili

    (@stepanfili)

    2 years ago

    This is the screenshot

    Plugin Contributor dwpriv

    (@dwpriv)

    2 years ago

    The image doesn’t seem to be attached here @stepanfili

    Thread Starter stepanfili

    (@stepanfili)

    2 years ago

    Try now: https://prnt.sc/3iKjuZvDTegz

    Plugin Contributor dwpriv

    (@dwpriv)

    2 years ago

    That’s odd. Do you have any plugins active on your site that handles emails, such MailPoet, Brevo, etc? Sometimes these plugins will block email attachments

    Thread Starter stepanfili

    (@stepanfili)

    1 year, 12 months ago

    No, no plugins of that type.
    And in any case the attached invoices arrive without problems when the user purchases with a credit card.
    When using PayPal the attached invoice is not there.
    And I have to generate it manually within the order

    Plugin Contributor dwpriv

    (@dwpriv)

    1 year, 12 months ago

    I see. This is a bit odd. Is it possible that you have a staging site that we can investigate this on? If so, could you send us an email to [email protected], please?

    Thread Starter stepanfili

    (@stepanfili)

    1 year, 12 months ago

    I sent you an email with the login credentials

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Invoice problems with PayPal’ is closed to new replies.