iOS issue

  • Resolved stevereid

    (@stevereid)


    9 months ago

    I have an issue when viewing my site from an iphone. Buttons and flip boxes are unresponsive. On Android they work. In Safari desktop using responsive mode they also work. But on an iphone device they do not function. Please help me to fix this. Thank you.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    9 months ago

    Hi,
    First, thank you for choosing our Theme and Plugin.

    Could you please elaborate on the matter further? Additionally, if you could provide a screenshot, please make sure that our module is updated to the latest version. I would be happy to assist you to the best of my ability.

    Kind Regards,
    Givi

    Thread Starter stevereid

    (@stevereid)

    9 months ago

    Thanks Givi. I have recorded a video using screen mirroring. As stated previously in ‘responsive mode’ the buttons work but on the actual device (iphone) they do not function correctly.

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    9 months ago

    Hi again,

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

    Kind regards,
    Givi

    Thread Starter stevereid

    (@stevereid)

    9 months ago

    https://ww.wp.xz.cn/support/topic/ios-issue-3/#post-18618863

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    Thread Starter stevereid

    (@stevereid)

    9 months ago

    Thanks Givi, I’ve uploaded the files via email

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    9 months ago

    You are a PRO user, Unfortunately, by the ww.wp.xz.cn rules we are not allowed to support pro users here, please contact us and provide your issue via email: [email protected]
    We are ready to help anytime. We will do our best.

    Kind Regards,
    Givi

    Thread Starter stevereid

    (@stevereid)

    8 months, 3 weeks ago

    Hi Gavi

    I provided log files and temporary logins by email last week.

    Thanks

    Steve

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘iOS issue’ is closed to new replies.