IP address is incorrectly recognized

  • Resolved freakk

    (@freakk)


    3 years ago

    Hello, we noticed that almost all IPs from Anti-Spam log belongs to our server (where site is hosted), which is wrong. I suppose plugin somehow pass server IP address, instead of user IP address. Can you investigate? My account on cleantalk is ivan@wp…ede.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter freakk

    (@freakk)

    3 years ago

    “Add a CleanTalk Pixel to improve IP-detection” option is set to “Auto”

    Plugin Support amagsumov

    (@amagsumov)

    3 years ago

    Hello @freakk

    Thank you for your request.

    Unfortunately, I couldn’t find your cleantalk account. Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Also, let us know which cache solution you use for your site.

    Thread Starter freakk

    (@freakk)

    3 years ago

    Sorry, my email is ivan@wp…en.de

    Thread Starter freakk

    (@freakk)

    3 years ago

    Will create private ticket, thanks

    • This reply was modified 3 years ago by freakk.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    3 years ago

    Hello,

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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