How are you blocking IPs? If you’re doing it via .htaccess, you should be able to access the file via your hosting control panel’s file manager app or via FTP.
We are using a plugin that white lists IP addresses and I am just trying to log into the admin panel but I can’t as I have this message “Access denied because your IP address is XXXXX is not on the whitelist.”
The other admin who usually works from home had a change to their IP address so they can’t login either. The site is hosted by an external party, would they be able to help do you think?
Apologies, I am not very technical!
Moderator
Yui
(@fierevere)
永子
You can disable this plugin by deleting its folder via FTP/SSH/or hosting panel filemanager
all plugins are installed in /wp-content/plugins/
Alternatively you can ask for advice at your security plugin support forum,
plugin author(s) may suggest much more elegant solution.
Your IP from home almost certainly won’t be static – i.e. it will keep on changing (not just once as you go from work to home).
So, disabling the plugin to whitelist IPs is probably necessary, at the very least temporarily.
You can disable an active plugin by going to PhpMyAdmin (or your host’s equivalent) and editing the active plugins under the wp_options table.
As Yui said, you could delete the plugin folder entirely via FTP (or via your host panel’s File Manager), or you could also rename the folder temporarily.
