• Resolved wasifvoltro

    (@wasifvoltro)


    On iPhone the menu icon on clicking doesn’t open the menu dropdown. On android devices its working fine. I have used navigation element and for mobile devices the issue is coming when there is icon and upon clicking menu opens.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @wasifvoltro,

    Is it possible for you to share with us your site URL, so we can check from our end?

    Also, do you have the latest version of both browser and iOS? If you do, what browser you are using? In case it’s specific device issue, what iPhone you are using to check this?

    I look forward to hearing from you.

    Kind regards,
    Herman 😊

    Thread Starter wasifvoltro

    (@wasifvoltro)

    Website URL is : https://savia.ae/ and mobile phone is iPhone 14 pro max. So in safari i am seeing this. Sometimes this issue also comes in android using chrome browser

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @wasifvoltro,

    I check on my iPhone SE 2020 using Edge browser and I can see the issue.

    I would ask you to try deactivate all the plugins installed on your site and leave only Elementor and this plugin active then check. If it solves the issue, that means there’s a plugin that causes the issue.

    Please let us know how you go.

    Kind regards,
    Herman 😊

    Thread Starter wasifvoltro

    (@wasifvoltro)

    Hi, i have setup a dev environment for this and tested by disabling all plugins but the problem is still there.
    this is the link:
    https://magical-jang.37-120-167-135.plesk.page/

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @wasifvoltro,

    I check the dev site above and the Mobile Menu is working fine. Refer to this video, please.

    In the video above I check using Safari. When I check using Edge, as I did before, the Mobile Menu is also working just fine.

    I look forward to hearing from you.

    Kind regards,
    Herman 😊

    Thread Starter wasifvoltro

    (@wasifvoltro)

    On iphone 13 pro and iphone 14 pro max the navigation is not clickable sometimes. also if you check the console there is some errors regarding scroll are they related to this?
    https://magical-jang.37-120-167-135.plesk.page/

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @wasifvoltro,

    Please try deactivating this plugin and see whether the console error still exists. If it does, then it might relate to Elementor. If that’s the case, please ask for help on Elementor’s forum. Once the error console gets fixed, please check again on the phone you mentioned above.

    Kind regards,
    Herman 😊

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi,

    I am marking this thread as Resolved due to inactivity. Feel free to start a new thread if there is anything else related to this plugin, we can help you with.

    Kind regards,
    Herman 😊

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘iPhone Menu not working’ is closed to new replies.