iPhone Safari browser errors: “Cannot parse response”

  • Resolved BothHands

    (@bothhands)


    2 years, 10 months ago

    Since installing the Docket Cache plugin, some of my website’s pages no longer open in the Safari browser installed on my iPhone. The phone is running the latest iOS update.

    When I disable the plugin, there is no problem.

    The problem is intermittent. Sometimes a page will load on the first attempt, and sometimes not. Sometimes a page loads, then I visit another page. When use the browser’s back button (<) the initial page does not load again. Instead the error message appears:

    Safari cannot open the page.
    The error was: “cannot
    parse response.”

    I don’t want to post the URL publicly, but will gladly correspond with the developer if he will tell me how to do that.

    • This topic was modified 2 years, 10 months ago by BothHands.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter BothHands

    (@bothhands)

    2 years, 10 months ago

    Additional observation:
    When the error message appears, selecting the Safari “back” button (<) typically displays the page. So the page does not load on the first attempt, but is likely to load on the second attempt.

    • This reply was modified 2 years, 10 months ago by BothHands.
    Plugin Author Nawawi Jamili

    (@nawawijamili)

    2 years, 10 months ago

    Hi there,

    Go to the “Overview” page and click “Disable Object Cache”.

    The error is not related to Docket Cache, it is more to server load. It looks like Docket Cache can’t handle your site’s workload.

    Thanks.

    Thread Starter BothHands

    (@bothhands)

    2 years, 10 months ago

    Thank you, Nawawi, for your prompt reply. I have looked through your FAQ and cannot answer this question: When I “Disable Object Cache” as you advise, all pages of the website do load/display properly. Does “Disable Object Cache” bypass the Docket Cache? Or does it simply bypass my particular problem? I want the page load benefits, so I do not wish to bypass or turn off your plugin. Can you please explain what “Disable Object Cache” does?

    Also, I had disussion with my hosting provider today. My website is small and simple; their server is certainly capable of serving up my pages without difficulty. But the following information may be useful to you:

    The iPhone that is experiencing the problems outlined above is an older model, an iPhone 7. Its iOS is up-to-date, but for that phone, the iOS is 15.7.7. Not 16.x.x as used by newer phones. And I assume the Safari browser for 15.7.7 is lesser than is Safari for 16.x.x. My hosting provider’s Support Team tested my website (with your Docket Cache plugin installed) on various browsers, operating systems and hardware platforms, and they report NO problems such as I describe (they did not test on an iPhone 7, with its older version of Safari).

    So the issue I have been experiencing might only pertain to OLDER PHONES running lesser operating systems, with lesser/older Safari browser versions. I hope this information/idea might benefit you and your development. If this really is the problem, perhaps you can modify your excellent plugin to address/overcome it. My pages load MUCH faster on Windows desktop, with no issues at all.
    Thank you,
    Tom

    Plugin Author Nawawi Jamili

    (@nawawijamili)

    2 years, 10 months ago

    Hi,

    please explain what “Disable Object Cache” does

    It simply disabled object caching.

    It is an edge case and related to client/browser issues. From the Docket Cache stand of view, nothing we can do to solve it.

    Thanks.

    Thread Starter BothHands

    (@bothhands)

    2 years, 10 months ago

    Sorry. Last question.
    Overview tab > Object Cache Drop-In > DISABLE OBJECT CACHE

    Does selecting ‘DISABLE OBJECT CACHE’ disable the *entire* plugin?
    Same as Deactivate the plugin on the ‘Plugins’ page?

    Please advise. If this suggested option *disables the entire plugin* it would be better for me to simply Delete the plugin from the website.

    Plugin Author Nawawi Jamili

    (@nawawijamili)

    2 years, 10 months ago

    Hi,

    Does selecting ‘DISABLE OBJECT CACHE’ disable the *entire* plugin?

    Nope. Only object caching.

    Please advise. If this suggested option *disables the entire plugin* it would be better for me to simply Delete the plugin from the website.

    Docket Cache is an Open Source project. If it has benefit to you, please continue using it. Otherwise, it is up to you to keep or remove it from your website.

    Thanks.

    Plugin Author Nawawi Jamili

    (@nawawijamili)

    2 years, 9 months ago

    Hi,

    I’m marking this thread as resolved. Feel free to open a new topic if you have further questions.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

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