Hello,
Thank you for initiating this discussion. Could you kindly confirm whether you’ve properly configured the IP settings? Additionally, please ensure that you’ve conducted tests while logged out.
It’s worth noting that WP Statistics typically excludes logged-in users by default.
Thanks for the quick reply. I’m not for sure what properly configured IP settings would mean. I see “IP Detection” in the settings. I see my IP listed and use REMOTE_ADDR is selected. But if I am using a VPN and I different browser wouldn’t my IP address be detected as different?
I was not logged in on the browsers I were using. And the one test I did on my mobile phone.
Willing to try any suggestions.
I really think this plugin has great potential and would be well worth the price, however since I have not heard back I am assuming this is an issue that is not fixable on my end.
Hello,
Apologies for the delay in responding to your query. Regarding the issue you are facing, it would be helpful to check if you have any ad blockers like uBlock Origin enabled in your other browsers or if your VPN has any settings to block ads and trackers enabled. These extensions and settings can sometimes interfere with the plugin’s ability to track visitors accurately.
We would recommend disabling any such ad blockers or tracker blocking settings in your browsers and VPN, and then try visiting the page again. If the issue persists, please feel free to provide us with more details, and we will be happy to assist you further.
Best regards,
