Is it normal ?

  • Resolved cagsan

    (@cagsan)


    10 months, 4 weeks ago

    My subscriptions created by using your payment plugin (apple pay payment) are not listed on my Stripe dashboard > subscriptions, but can be seen on my woo commerce subscriptions. Is it normal ?

    • This topic was modified 10 months, 4 weeks ago by cagsan.
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  • Plugin Author Clayton R

    (@mrclayton)

    10 months, 4 weeks ago

    Hi @cagsan

    Is it normal ?

    Yes, that is the expected behavior. WooCommerce Subscriptions is managing your subscription, not Stripe.

    Stripe’s subscription billing feature is separate from the WooCommerce Subscriptions plugin.

    Kind Regards

    Thread Starter cagsan

    (@cagsan)

    10 months, 3 weeks ago

    I have enabled “retries” on Stripe dashboard last month. (revenue recovery in other words, it retries after few days when subscription payment fails) I have also asked Stripe and they told me that “retries” function also works for woocommerce subscriptions, even if there is no subscriptions on Stripe dashboard > subscriptions. However, in real it doesn’t work. My failed subscriptions are never retried. What am I missing here, or there is a bug ?

Viewing 2 replies - 1 through 2 (of 2 total)

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