Hello @hemasusi, thank you for reaching out to us.
Sorry, the free version of the plugin does not block these user agents.
We cannot handle questions about premium products here on ww.wp.xz.cn,
Please visit our website, you can contact support from there and we will be happy to help you out 🙂
Hello,
Okay i need to know about the premium plugin features.
This is the website link -> https://wpsecurityninja.com/help/
Right ?
Kindly answer.
Hello, yes that is the right website.
Thank you.
I have submitted the ticket request.
Hi,
I have sent two requests in the official website support from 10 days ago. But still no response from them for any of the ticket.
What to do?
—-
Here is my another query:
I have installed Security Ninja from https://ww.wp.xz.cn/plugins/security-ninja/ in DEV environment. In DEV, i have activated and its working. After that i deploy the changes into Staging env. In Staging, it throws error in log & as well in dashboard when i try to Activate the plugin. The error is ‘Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 5244624 bytes) in /code/wp-includes/wp-db.php on line 3304’
– https://prnt.sc/Q2nYbZ6PFaax
But when i delete security ninja, there is no error in staging.
NOTE: I tried Manual install method also. But same error when activate.
We are using WP 6.0.2 version. Is security ninja compatible with it? Why it is showing the memory error. We want to install it immediately because for security reason.
So kindly help us with the solutions.
—–
Thank you
Hello @hemasusi – we responded to you on the same day for the first ticket starting in this thread, and we know you read that email. The second query you mention in this thread we cannot see a ticket for, only here on this website created less than 24 hours ago. Where did you create the other ticket?
Regarding your question – Security Ninja is compatible with older WP versions (down to v.4.7 I believe) – the error is about running out of memory. Please make sure you are using the latest version of the plugin.
Hi,
I created the request in https://wpsecurityninja.com/help/
Yes, i downloaded the latest version of the plugin from https://ww.wp.xz.cn/plugins/security-ninja/
Since this is compatible for WP 4.7, we will not ale to use this for our WP 6.0.2 right?
Hello again
No, that is not quite what I wrote, the plugin is compatible FROM 4.7 (I believe without checking) up to the latest version, 6.1.1
We only have one ticket from you, the other ticket you mention ended up in spam sorry. We would have answered as quickly as the first ticket 🙂 Stay safe and take care.
Hii,
Oh okay. We need solution for that, why it throws fatal error with this plugin only..
Because i tried other plugins by deactivate and activate. No other plugin cause this error.
Thank you
