Issue Downloading Backup

  • Resolved WillOfTheWeb

    (@willoftheweb)


    5 years, 6 months ago

    Hi

    I just thought I would let you know of an issue with your plugin. Over the last week I have been having issues actually downloading the backed up file created by your software. This is happening across multiple installations all of which are on Siteground. I wasn’t having much luck with support and we couldn’t figure out what the issue was. In the end the issue was tracked down to a compatibility issue with the plugin and Sitegrounds new ‘Ultrafast PHP’. I just thought I would let you guys know.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Yani

    (@yaniiliev)

    5 years, 6 months ago

    Hi,

    The backups are served directly by the web server, not by the plugin.
    There could not be any compatibility issues since the plugin is not involved in delivering the file to you.
    Try talking to someone else on their support team and request to review the error logs from the webserver. Check them around the time when you attempted to download the file.

    Thread Starter WillOfTheWeb

    (@willoftheweb)

    5 years, 6 months ago

    I was thinking the same myself. There wasn’t an issue downloading via the file manager though, which was strange. If I revert back to the new Ultrafast PHP the issue shows its head again. There were no errors that I could see in the general error log relating to this. Probably an issue at Sitegrounds end.

    Plugin Author Yani

    (@yaniiliev)

    5 years, 6 months ago

    Yes, you are changing the PHP version but it likely also changes the webserver and its configuration. Also, there is no such thing as UltraFast PHP. I will speculate that it is not PHP that is being changed when you use this mode.

    • This reply was modified 5 years, 6 months ago by Yani. Reason: Add more details
    Plugin Author Yani

    (@yaniiliev)

    5 years, 6 months ago

    After reading their blog post, I found this that confirms my speculation above https://www.siteground.com/blog/ultrafast-php-for-faster-sites/#comment-9580:

    There are a number of ways to run PHP – mod php, php-fpm, etc. This is our custom implementation which performs best on our servers. In terms of PHP code compatibility there are no differences.

Viewing 4 replies - 1 through 4 (of 4 total)

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