Issue on Logout

  • Resolved Aksshit Wadhwa

    (@followakshit)


    1 year, 6 months ago

    Hello,

    I’m encountering an issue when attempting to log out, as it displays a 503 Error. I contacted the hosting company, and they identified the problem as being caused by a plugin. The issue disappears when the plugin is deactivated but reoccurs upon reactivation.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • zebullon

    (@zebullon)

    1 year, 6 months ago

    Hello,

    This problem is part of the problems brought by version 6.3.0 …

    A rollback to Awesome Support version 6.2.2 solve problem.

    The plugin “WP Rollback” could be yout friend ,=) https://fr.ww.wp.xz.cn/plugins/wp-rollback/

    Regards.

    Plugin Author Jawada

    (@jawada)

    1 year, 5 months ago

    Hi @followakshit

    Hi,

    We apologise for the inconvenience. We acknowledge that this is an issue with our most recent release version 6.3.0, so this is a known issue and the team is actively working on and updating. In the meantime, if you like to use this feature without any issue, we recommend using an older version 6.2.2 of the plugin.

    Please follow these steps to download it:

    1. Visit the provided link.
    2. Scroll down to “Advanced Option.”
    3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
    4. Please backup your site.
    5. Upload this version to your WordPress site and replace the existing plugin.
    6. Please disable auto-update for Awesome support.

    This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.

    Thank you for your patience and understanding.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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