issue on tax

  • Resolved anand99

    (@anand99)


    6 years, 5 months ago

    in woocommerce settings tax page
    even when “”Yes, I will enter prices inclusive of tax”” and “”display price in shop including tax”” options are selected for woo commerce tax,, in shop page and single product page for non logged customers price excluding tax is shown but when logged in price including tax is shown in shop page and in single product page,,,but in either case cart page is working fine for tax ,,also i have tried disabling plugins but no use

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Austin M – a11n

    (@apmwebdev)

    6 years, 5 months ago

    Hi there! Are you using any sort of tax plugin, or is this issue happening with the base WooCommerce tax functionality?

    Thread Starter anand99

    (@anand99)

    6 years, 5 months ago

    No I not using any tax plugins ,I have just enabled tax in woocommerece base

    Austin M – a11n

    (@apmwebdev)

    6 years, 5 months ago

    OK. Have you tried temporarily switching to a default theme, such as Storefront and seeing if the issue still persists then?

    I would also try updating all of your plugins and your theme to their latest versions. It might be that the problem was due to a compatibility issue that has since been fixed.

    Thread Starter anand99

    (@anand99)

    6 years, 5 months ago

    i have tried store front theme but not working,,,also i have disabled all plugins still the problem is there

    Austin M – a11n

    (@apmwebdev)

    6 years, 5 months ago

    OK. Can you post your System Status Report? You can find that at WooCommerce > Status in your dashboard. That might give us some clue as to what is going on.

    Thread Starter anand99

    (@anand99)

    6 years, 4 months ago

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    Action Scheduler
    Action Status Count Oldest Scheduled Date Newest Scheduled Date
    Complete 335 2019-12-11 16:17:29 +0000 2020-01-11 06:25:18 +0000
    Pending 1 2020-01-11 07:25:18 +0000 2020-01-11 07:25:18 +0000
    Canceled 0 – –
    In-progress 0 – –
    Failed 0 – –

    Austin M – a11n

    (@apmwebdev)

    6 years, 4 months ago

    Thanks. That all looks normal. Hmm. Do you have any sort of caching enabled for your site? This is not the browser cache, but a server-side cache of some sort. Your host might provide this. If so, you might try turning that off or disabling it.

    Thread Starter anand99

    (@anand99)

    6 years, 4 months ago

    I have w3 total cache with cloudfare also autoptimize,,also in my site when cost including tax is selected in woocommerece tax section it shows price excluding tax in shop page and in single product but when cost excluding tax is selected it shows cost including tax in shop page and single product page but bin either case there is no problem in cart and check out page
    This problem only occurs for non logged in users

    Austin M – a11n

    (@apmwebdev)

    6 years, 4 months ago

    Hi @anand99, sorry for the delay. I would try emptying/resetting the various caches you have. If that doesn’t work, I would (temporarily) deactive Autoptimize to see if that fixes the problem. Often, the issues where things work differently for logged in vs. not logged in users are due to caching or performance optimization plugins.

    Optimizing Matters

    (@optimizingmatters)

    6 years, 4 months ago

    If Autoptimize, consider disabling the “also optimize cart/ checkout”-option.

    Thread Starter anand99

    (@anand99)

    6 years, 4 months ago

    I think the problem is solved,i think the issue was with the cloud fare part of w3total cache , normally I used to purnge only w3total and autoptimize cache which didn’t solve my problem but when I purnged the cloudfare part in w3total it become normal ,,thanx for your response and if this problem arises in future I will contact you

    Thread Starter anand99

    (@anand99)

    6 years, 4 months ago

    Thanks

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